Pennisi Real Estate

Danielle recently helped me with applying for a property in Essendon. The experience has been nothing short of amazing. She's fast, understanding, good communication and well-planned. Thank you Danielle, you are a gem! Thank you for sorting everything out.

We have bought and sold with Pennisi Real Estate and they manage some property for us as well. Highly professional and would thoroughly recommend to anyone.

I have only positive things to offer about my 30 plus year relationship with Pennisi RE and in particular Emily who helped sell my home recently.

I've rented through Pennisi previously and it was a painful experience mainly due to lack of communication from my property manager, the condition report wasn't completed correctly as the stove top and oven were disconnected however listed as functioning, cabinet doors were listed as faulty and supposedly referred to their maintenance department however had never been fixed for the duration of my stay. Keys for the laundry door and garage door weren’t provided and it took about a month to rectify as getting anything done through my property manager was never efficient. My property manager didn't seem interested in communicating and I was forced to speak with other staff to get any sort of result. My property manager was unavailable to accept the keys after I'd moved out and was told she would be in touch soon, about 10 days passed without any communication so I placed a submission with RTBA and only then she decided to do her job. First giving me 1 figure and then not even 2 business days later placing a submission with VCAT for a different figure. My property manager was incompetent in her role and I had to constantly follow up unnecessarily as a result. I wouldn't recommend Pennisi as a tenant or landlord.

Listing and selling my property with Pennisi Real Estate was a positive experience.Emily Taurins-Gilbert was friendly, approachable, and easy to contact for queries and issues at all times. This made the selling process less stressful and I was informed at all times.

Do not rent 27 Melb Ave!!!!Originally when we moved in it was a diff real estate and he was great and told me to write a list of things that needed to be fixed, the same month we moved in they moved to Pennisi and the agent left. We got given another agent who was AWFUL!!He was quite rude to me when requesting things to be fixed and even refused to fix the HOLES in the loungeroom floor because we signed the lease with it like that.I tried to call Pennisi to talk to a different agent and it took 3 calls and a few emails to finally talk to someone else, she was nice and told me she would sort it out and get back to me and then I never heard from her again - I called and emailed her multiple over a month and she never got back to me.Eventually I stopped trying as it had been over 6 months since we moved in and we decided we’d leave in a few months anyway and it wasn’t worth the hassle.A couple of months before we left, a different agent was looking after us. He was much nicer but clearly overworked and would take a long time to get back to us.

Be Aware of this real state.When I rented a unit through Pennisi real estate I had issues with the basic necessities required when leasing out a home, the oven and stove top were disconnected and not functioning, when I called their provided phone line to get it rectified I was told that nothing could be done as it was a weekend and the lady over the phone was rude stating she couldn’t help and hung up. The issue took 5 days to rectify leaving me without any way to cook food costing me a lot of money on takeaway, when I communicated this to the property manager she kept avoiding my calls and not responding to my emails, after multiple emails they agreed to reimburse 3 days rent even though it cost us more money. During my 4 month stay out of the 12 month lease it was more hassle than a peaceful stay. The property manager was out of touch and in my opinion she was a trouble maker, she wanted us to immediately respond to calls and emails however would be very difficult to get a hold of when we require something. I had many issues with the unit such as a non functioning stove top and oven, broken tap, keys not provided, leaking toilet, loose cabinet handles. After returning the keys I didn’t hear back for 10 days after being told my property manager would be in touch shortly, I had to submit a case with RTBA just to get a reaction from my property manager which then she handled extremely poorly. She has given me more of a hard time renting from them and I’ll never be a repeat customer for them.

We just rented our first house from them. Very friendly and professional service. Looking forward to move into our beautiful new home!

Ms Emily Taurins-Gilbert has recently helped us settle the 1st home in Airport West, we are a small family of 3, we are working full time, very busy with a little one, when we were looking for properties, efficiency and great location are the key things as we want to settle down after Covid period, luckily we met Emily in one inspection and almost decided to buy it in few days, she helped us know the house, environment and location very well, offered generous support when we have questions and requests. The whole buying process is very pleased, respectful, smooth and warm, we love her way of work, efficient, kind, details oriented, she always smiles, calms, and offered her help to us without providing any pressure onto us! Most importantly, she is very professional!!! What an impressed team of Pennisi - including Andrew, Carly, etc. If next time we will sell or buy house, I will definitely come to Emily again, thank you for all your help!!Michelle & Michael & Zimo

After being in the hunt for a rental property over the past month and dealing with numerous leasing agents, I cannot praise Danielle and Pennisi’s way of dealing with customers enough. They are very responsive and rate their communication as top notch in the current market. I always received responses to my calls and emails which is rare to find. Thank you for the effort you put in.