Mobile Essentials

DO NOT BUY or use this store . Care factor of zero with no service skills whatsoever! My friend took her iPhone for repair " and I use the term loosely

The most unethical repairers of cracked screens!! Dont use these people, they either dont have the expertise or they are conning you to part with your money. My $120 screen repair no longer responds after just 12 weeks!! They only guarantee their shoddy work for 2 months!! Will be escalating this issue to consumer affairs - you should too!

DO NOT BUY FROM HERE! SCAM!!Do not buy any screen protectors from here! They will break from standard use within a day and the store will not accept any fault for poor quality product and poor installation. The tech who installed the protector lifted up the edge and bent the protector multiple times over about 5 minutes trying to install and then they don't acknowledge that this has caused stress in the glass and caused it to crack in that exact corner. Customer service is poor when you have an issue and don't even bother calling their head office number, you will only be belittled and told it must be your fault. I have been using tempered glass screen protectors for years and I have never had one break, let alone within a single day without any impact occurring. This company is no good.

Do not use these guys to repair your phone. They will not honour the warranty they offer.They replaced the front and back glass and LED and it started having problems after a week. I took it back under warranty to be fixed and they will not, saying a tiny scratch has caused issues with the LED which was not there when i took it back to them.

Love the service. Friendly and helpful staff. I went to repair my S9+ LCD screen which the Samsung store next door refused to service (citing International model), and Mobile Essentials did it within a week. Also great stuff at their place. Will certainly avail more services in future. ☆☆☆☆☆

This has to be the worst phone repair shop i've ever been to.I walked into the shop with a functional iPhone which is running out of battery a bit faster than I would have liked & walked out with an iPhone which doesn't have a new battery OR a functioning home button.The solution? Pay $110 for a new screen to fix the problem which YOUR kiosk caused.I'll be taking this further to the ombudsman as I genuinely couldn't believe the service that I had received.

I took my phone to be repaired as it was too much of an effort with Apple.They repaired my phone in around 30 minutes.When I got home, i found that my phone Mic and Speaker were not working. I took it back expecting a battle; however I was happily surprised. They listened checked the phone and admitted a wire was loose. No extra cost, no battle and all done with a smile.

If you crack your iPhone, GET IT REPAIRED AT APPLE. I got mine replaced here, they've done a terrible job, and refuse to fix/help me with the issues they've caused.I've done further research, and found that I'd have paid an extra $50 if I got it done by Apple, properly. If I could do it again, I'd go to Apple.The issues with my phone are that the display is very grainy/poor quality, flickers/cuts out, and also sits away from the body of the phone.

Very questionable service. I took my phone in, described the issues I was having with the microphone and asked how much it would be to repair. The lady there took my phone and went away, presumably to analyse what needed to be done. After a few minutes, she returned my phone and told me I had to pay $35. I said that I hadn't agreed to any payment beforehand and that I'd asked specifically how much it would cost to fix. She very quickly admitted that she should have told me the price upfront and told me I could go. I hate to think how many people have been caught out paying for a service they hadn't agreed to.

We rang the Highpoint store for a quote on my daughters iPhone 11 Pro Max screen replacement and were quoted $280 and 45 minute turn around. We sent my daughter who is 14 to wait and collect and the sales rep Linh tried to bully my daughter into paying $380 and said the other sales rep gave the wrong price and we as the customer had to pay for their pricing mistake. My daughter in the end paid $300 cause that’s all she had on her and was very upset.Wouldn’t recommend them and do yourselves a favour and go to a reputable respectful place for your repairs. Clearly this isn’t honest nor friendly.Avoid at all costs.Linh was also very rude and dismissive when I had rung to get an explanation over the phone and come up with a resolution as we have felt like we have been overcharged.