Sonic HealthPlus Newcastle

Worst experience I’ve ever had in a medical facility. If your workplace or insurer books you here, I recommend you request to go somewhere else. You’re highly likely to be left out like many of these other reviews.My employer didn’t receive results to my tests for 4 weeks. I was on the phone to the centre 9 times and was left feeling frustrated, lied to and appalled after each encounterJanette/Annette needs to quit or be moved on. She is hands down the most hostile, rude and unhelpful receptionist I’ve ever dealt with. Her colleagues appear intimidated to ask her questions as she’s one of the senior receptionists.The other 2 receptionists I dealt with were 3 stars for the lady and 2 stars for the male. Both unable to provide help for files I was requesting and openly lied about “sending results to my email” or “I will chase that up for you”. When I followed- up to ask where the files were, there was another excuse lined up.The sonic health setup the receptionists are working in is appalling too. They are unable to provide results to patients without a doctors permission (the centre had zero doctors working this week), they can’t provide data due to privacy concerns (I requested data for my 1 yr old son but was unable to get anything because they needed to speak to him… he can’t say words yet) and they mail results to letterboxes four weeks after they’re in (results which anyone can open, there goes your privacy concerns).

Massively long waits. Over 3 hours for a basic medical appointment for a new job. This is the 2nd time I have had to come through the clinic and both times have taken way too long.All the patients that came in after me left before me for similar appointments. Seems to be very unorganised.Otherwise, the staff were friendly and approachable.

I asked the lady at reception, How long do I have to wait? She told me “just take a seat” with her poker face. 10 mins later, a man ask a same question to her, and she became extremely friendly. Is it because my Asian face?But 5 stars to the doctor and nurses, they are lovely, thanks:)

Unhelpful, rude, had to call back multiple times to book a pre employment medical. More interested incollecting $ than providing a service. Best to go elsewhwere!!!

Sonic have been brilliant in a quick turn around and authentic client and patient service - thank you!

All the staff were great. The medical assessment takes about 3 hours give or take. The referral company said it would only be a hour and 15 min. They lie. Masks are required so you may want to bring your own. Especially for the eye test. Also parking is limited. I was lucky I didn't get a ticket in the 2 hour spot I was parked in. You will not be permitted to leave if you have not completed the drug test. So make sure you are ready so you can have the option to move your car.

I've recently been for a pre-employment medical at Sonic, the staff were friendly, however the rest of my experience was awful. There was no parking anywhere around the facility, the service was inefficient and the examination far too intensive. The second doctor was also quite rude and kept interrupting my responses to her questions. Upon completing the medical (2 hours later) I was told the results should be sent to my employer soon, my employer didn't receive these results for over 3 weeks, as a result I couldn't begin my new job before the end of the year, and instead will have to begin a month later than expected.To any potential employers looking for this service, I strongly recommend looking elsewhere.

They genuinely need to improve their phone connections, always dropping out and waiting too long to book appointments.

It took one of the doctors over 2 weeks to send my medical results off to the business I was going for a job with causing me to miss the cut off date for the job. Also left out critical information. Completely unprofessional

I was worried about how I'd be treated given the reviews but I didn't have any issues, perhaps because I'm American? The wait time wasn't nearly as bad as I thought it'd be, but they did forget to take my blood the first time so I ended up coming back in about 15 minutes before the lab picked up the bloods. I understand that's super inconvenient but what I didn't appreciate is being treated like it was my fault for coming back so late in the day. Public transport is slow and I even paid for an Uber so I could make it in time. The tech asked why I went to do my xray so late (I didn't. Went straight there after my appointment) which felt targeting and unprofessional. Just a friendly reminder that when dealing with patients, even if you're annoyed, please don't be rude or unprofessional.