Optus Stafford

This store clearly not interested in repeat business! Went in to upgrade phone and go on a plan again. Person named Riley sooo unhelpful! Told me price of 1 phone per month. Didn't even bother telling me what phone he was quoting. Didn't ask me what phone I was interested in. Price he quoted me was $50 per month more than I'm paying now! When I said I wasn't interested in that quote he offered me no alternative. Didn't even bother to try and tell me reason to upgrade to whatever phone he was trying to palm off on me! He made it clear we had nothing else to discuss! Worst display of customer service I have ever seen! Do yourself a favour and go to a professional.

2IC Patrick gave us outstanding customer service today. Prompt, efficient and understanding. Thankyou: retail needs more people like you on the job.

A special thanks to Pat for his very professional and understanding approach to getting me set up with a much better new NBN plan - way faster and way cheaper.

met with Pat on Sunday, I needed a copy SIM Card.it didn't take long & I was surprised to learn it was FREE!Excellent Service & Thank You again Pat / Good Job!

I would like to commend Patrick and the new employee Matt for their outstanding customer service, compassion and ability to relate complex processes in a non judgemental and simplistic way. The qualities are hard to find in the service industries these days, especially when it comes to IT services.

Pat and crew were so helpful. They went out of their way to find the best deal for me and add ons that I never knew I needed. I walked away paying less for so much more. Thank you for the amazing service, initiative and proving Optus still rocks in service and value for money.

Great service today from Patrick and Matt. They explained everything to me and now my new plan is less than what I was paying on my old phone.

Not a very good experience with Optus. Unfortunately, I was with Optus for the better part of 20 years. Generally speaking the staff are quiet rude you’re not very helpful. I’ve now moved over to Telstra.

I would like to acknowledge Patrick for his outstanding customer service. I recently purchased a new phone and accessories and the process was made easy by his product knowledge and attention to detail. I was very impressed by willingness to help.