Australia Post - Kiama Post Shop

Beautiful Building but it stops there. Majority i must say with the exception of one have no clue about Australia Post products and are a disgrace to its Brand... Staff lack of knowledge of products that I have dealt with at other outlets makes me pull my hair out then to be called practically a liar where I have done the same transaction at the very outlet a week before and at 2 other outlets hassel free makes me wonder how anything gets done at this branch! Before writing this post ive read other reviews and all they do is confirm my experience. Rude, unacceptable customer service from very incompetent staff made my experience very unpleasant.Australia Post please review this branches practices via secret shopper experiences to avoid the embarrassing situations some.of the staff have caused that is totally unnecessary and uncalled for.

Horrible, Horrible , Horrible. I lose hundreds of dollars each year because these people in the Kiama trash my parcels, Absolute shame to live in the Kiama Municipality and have this office as our main office. Should close it down and get Shellharbour to deliver our parcels instead. Cheaper than writing off parcel after parcel. Why the taxpayer chooses to keep this office going is beyond imaginable.

Great service !!!

They are the most stuck up, arrogant, rude and obnoxious people I have ever come across in the Kiama community. Especially the owner with his hat on indoors. They refused to do my daughters passport application because they were incompetent and didn't know how to. They then admitted to not having processed many passports and said I need to go because my forms are incorrect however Shellharbour accepted and processed my application on the same day. Horrible people.

Staff are amazing and very knowledgeable. I came in this morning with a screaming toddler needing to get a bunch of stuff done. I felt super overwhelmed and my son didn’t want to be there. The staff were so helpful, one even sat with him looking at the toy trucks to distract him whilst I sorted out everything. Absolute gems, thank you so much

Update: Staff are quite friendly these days.Not sure if this still applies: Website needs to updated (including Google) with actual opening hours. Sites specify close at 6, but closes at 5 during weekdays. And site specifies open on Saturday which they are not.