Donna Etchells - McGrath Estate Agents

We have had the pleasure of both purchasing a home, and selling two homes through Donna Etchells, McGrath Real Estate. As first time sellers, a key attribute in working with a real estate agent for us was integrity. Donna is ethical, honest, and displayed a professional and objective nature at all times. These qualities foster veracity, and create a client relationship that promotes high professional standards, built on trust.On each occasion we found Donna's level of professionalism extremely high. She was prompt and reliable with her appointments, and straight forward and honest with answers and suggestions in both the selling and purchasing process. Donna has an ability to read her audience. This allows her to successfully negotiate to reach agreement, and have difficult conversations with ease. A large part Donna’s communication style is about being empathic; she understands how others will interpret her words and behaviour. She was always friendly and a pleasure to deal with.Donna is an extremely effective communicator, which ensures she builds relationships with ease. She is extremely articulate, and conveys information clearly and concisely. Whether she was conversing with us, prospective buyers, her colleagues, or industry associates she treated them with the same level of respect.Donna is very energetic, has an incredible capacity to work, and her enthusiasm and passion for the real estate industry is unquestionable. Her success is a direct reflection of the efforts she put in. Her dedication to her clients goes beyond the call of duty – nothing was too much trouble. We were able to capitalise on Donna’s extensive knowledge and understanding of the market at the time and achieve the asking price for our house.We could not recommend Donna highly enough for the work she did in selling our property. Donna will always be our first point of call for any real estate dealings we have in the future.In addition, Sue Barreca and the staff within the McGrath office were always helpful and courteous whenever we contacted the office directly.Stephen and Kim McDonald