Pandora

Jen is absolutely amazing, I’ve gone in a few times with my mum and she’s always so helpful, happy to have a chat and is such a welcoming and friendly soul, won’t shop in store is Jen isn’t there, definitely my favourite staff member

Worst customer service ever. You join a line and wait 15 mins and then somehow they miss you and serve people who joined the line afterward. Lovely being told “oh sorry, someone will serve you shortly. I’m not sure what happened”.

I stopped going to this store a few years ago as staff where too busy chatting or rude everytime I went in. However the change in staff from a few years go has been a breath of fresh air the ladies are lovely and so helpful. They were so lovely when I took my 80yr old Nan in a few months ago to help her with bracelet sizing and selecting charms. My daughter had caught and broken a retired frozen charm that I didn't think would be able to be repaired but the ladies assured me it could be so that's been sent off and one of my own after it couldn't be repaired they replaced it. So happy with the served that went over and beyond our expectations.

Amazingly helpful staff !I ordered a click and collect that got unfortunately cancelled (mother's day)No other options were available in the store, but the employee went above and beyond to help me find and alternative for my sister's first mothers day, which we ended up finding, just before closing time. Legend !

The staff member couldn't have been more helpful and friendly towards my wife and I, and as my wife has difficulty with standing up for too long, went the extra mile in having her sit down and bring everything to her to look at.

We initially came into pandora Rockingham looking for the perfect charms to represent some very important milestones. Not only were the staff amazingly helpful but we were treated with care and consideration. We chose a range of charms and were able to get a second bracelet as part of their promotion. Since then I have returned to get another two charms. Unfortunately the ones I wanted were out of stock but the staff took the time to look locally and offer to order them in for an end of the week delivery. Friendly service. Will definitely come back.

So incredibly lovely! Staff are approachable and always jump to help, I work in customer service and your Rockingham team is an asset to the company.

Friendly helpful staff who new exactly what I wanted from my photo and description.