Officeworks Pimpama

I called these guys to ask about an urgent print job. The lady on the phone said it wasn't busy, so they would likely be able to print the same day. I asked how to make that happen and she said just order online. I did so, then called to make sure they got the order. After I had ordered, the story changed and it was a we'll do our best tonight, but otherwise 11am tomorrow. I had a colleague call past later today to ask about the job, at which point someone told them up to 48 hours, and at best it would be ready at the end of play tomorrow. Very disappointing to get 3 different stories, and I needed the job today and I was upfront about that. They should have just said they can't do it and saved the heartache on both sides.*Update - I had a call from the store asking if I wanted to cancel the order given the review. They had little to no care for what I had been told and said that the website terms clearly state 48hrs turnaround. This was well into the evening so I said I’d follow up the next day.The next morning I called and the person I spoke to showed empathy for my situation. They prioritised the job and helped me get it printed by 8am. A big thanks to them a I’ve adjusted this review back to a higher number purely thanks to their manner and help.

The worst service ever I have had in my life I went twice in 3 weeks for 2 different job and the people that works there unfortunately doesn't enough knowledge or skills for this job and also doesn't treat the customers as they should.please office work HR you should do more training on how to talk and behave with a client" and more selective job interview plz. Thank you"

Staff are very unhelpful, I was printing and the money I put on disappeared I was told there was a timer and I would be refunded, when I pointed out I hadn't she said it takes time. So then I had to pay more as I wasn't done, which time has gone by and I didn't get a refund for both times. Total rip off!Not to mention even though the document I needed printed was getting a white boarder, I asked for help and was told to make it pdf yet the same thing happened. So now I have 2 copies that are useless to me, and a refund I never got. I was there for ages not one person approached and when I asked for help they were to busy chit chatting amongst themselves. Ridiculous

We’ve been looking forward to this amazing addition to our local area. Great range, friendly staff, so happy it finally opens!

I have never experienced any office work like this one! The staff just wondering around and not even try to help for my printing. Just simple print one page and laminated I have to book it in serious! TERRIBLE

I've always felt that Officeworks after 5pm was unhelpful, the staff were the B team, and avoided 2 out of 3 Officeworks for this reason. My business is in retail and online sales. So computers a big thing for us. Ashley was amazing. I was going to offer her a job until I realized she couldn't work for me, but she knew her stuff, was helpful, expanded my options, then helped me sort them into a purchase. I'll be returning to Officeworks Pimpama over Nerang and Browns Plains from now on.

This is a great brand new store conveniently located just off the highway in a huge home-maker style location. The store is well laid out and often has stock that other stores don't.The parking could be a little more plentiful and better laid out but that's not really too much of a hastle.One thing I did notice is that the trolleys here don't seem to have baby/toddler seats? I may be wrong but I did go looking for one and couldn't seem to find one which would be inconvenient if you are trying to do, say, school or work shopping with a little one(s) in tow. A strange but legitimate little issue I found.Anyway it's a great store with happy friendly knowledgeable staff. I have enjoyed my visits here.

Reviews are a great tool for business to reflect on and grow! So I hope to help by leaving my experience not for the sake of just having a moan.I have been scanning my artwork at Nerang branch for the last year. It’s on a canvas and can only be scanned on the printers behind the desk by staff. It has never been a problem when coming in to get them scanned. For some reason the new Pimpama branch are confused about how this process works. It honestly seems to be luck of the draw as to what staff will do it.This is the third time coming into Pimpama branch and it’s the same situation again. They can’t take them because it’s meant to be booked in, which I would accept if that were actually the case. the last 13 times at Nerang it hasn’t been an issue.This time the staff insisted they were too busy to take them and that my option was to book them in and leave them to be collected. Or to find another company who scans things.I explained that the art I bring to be scanned is pre bought by my customers and I can not leave them in store because I can not guarantee they will not be damaged or misplaced. My solution to this was to book in a time I could come back with the art at a time that was appropriate. I was re informed of my two choices so that was the end of that. I will go back to Nerang to be served, I just wish the office works 2 minutes from my house could help me with the same service.Mostly I was surprised that the staff member would rather turn away a customer than to come up with a solution. They could have suggested that I call the store later and see when a good time would be, if they were too busy to take them in that moment. Or book in a time/day I could come back to have them done? Why was it so difficult to suggest a solution? Not sure…but that kind of service really does turn customers away.

Worst customer service I have come across! I went in to print 4 pages off for an upcoming specialist appointment and was told no you’ll need to book an appointment and could be days for the turnaround all for something that should have taken 2 minutes. I was told you need to go and use the self service machines which isn’t easy with a one year old and 3 year old anyway I proceeded to try my baby screaming the entire time so again I asked for help to be told once more no and given a look like I was useless and just a big pain to them while so many staff stood around watching what was going on with others needing help also to be told no I asked for a third time again to be told no we won’t leave our station which is clearly more important than helping customers. Thank you to the 2 tradies who were customers that offered me help I definitely won’t be going back anytime soon