Petstock Ocean Grove

Always great customer service. Has a huge range of products no matter what kind of pet you have.

Went to buy my dog a birthday treat, place was clean and the customer assistance was great

After visiting this Pet Stock outlet I suffered the most upsetting and disgusting interaction with the staff on duty I have ever encountered and would not recommend this place to any one!!!!!!!!.I walked in to the store this afternoon on Tuesday 19th April, at 4pm, to purchase chicken feed. My family and I have been customers at the Ocean Grove store since they have opened and purchase many items and products from them. I went to the counter to pay for 2 bags of chicken feed only to be totally ignored by the man behind the counter. He was too busy chatting to a young lady making no eye contact with me or even acknowledging my presence. Even though I was standing in front of him, he completely ignored me. After 5 mins of waiting I asked if I would be served now or should I come back later because I had other errands to run. Then a female employee appeared from the side of the counter chewing food. She said to me aggressively I was on the computer that's why I didn't get up to serve you". She was trying to justify their lack of service

Previously no complaints about this store. I have never left a less than positive review before. Took my dog in for a DIY hydro bath today. Firstly bath was dirty & had not been cleaned after the previous user. Not a huge issue but not ideal. Then the shampoo wouldn't work. On reporting this I was told to alter the spray as the spray head was a bit dodgy. No difference. My dog is XL. Soaking wet dog, no shampoo. No offer of refund of $20 paid or to use the other bath. Will be going elswhere in future.

Amazing and friendly service today from Bailey, thank you!

The groomer did the worst hack job on my dog, when we picked him up he was completely traumatised. They weren’t able to finish grooming him, we have never had this issue in his entire life and he’s 13. I would suggest you look at hiring qualified, competent groomers.

Dog wash was clean easy to use. Nice staff

What service, no service. Stood there while other customers were served. Not the first time I have waited an extreme length of time to be served. This time I ended up walking out empty handed. Out of the 3 times i have visited, 1st time slow service, 2nd time was much more pleasant this time none at all. Went to Wellington's Rural, much better!