Paul Wakeling Service Centre

Car returned with dirty hand marks on interior. Window washer bottle light on (wasn’t on drop off). At time of purchase and early on - they were great, but as cat gets older the service standards fall dramatically

Absolutely terrible!!!Bought new car , not even 3 years old now having transmission problems.They advised the service department is booked out ! Till october , very disappointing from them .They advise they can not do anything till October . That advised that if I was to bring it down no guarantee the car will be checked and if it can be servicedAs I left messages to have the manger call me “Mr Gary Thompson” and apparently he is unavailableI asked how am I suppose to drive around with a car that is having issues and maybe supply a courtesy car but apparently they have none available. ( a car yard like Paul walking have no courtesy cars .Just for surprised informationWe are well aware that all the mechanics are just apprentices and no work completed is being checked by a qualified mechanic.

Initial offer for a trade in was embarrassing. Dealer came to the party and we got what we wanted. After that it was a decent experience with vehicle ready on time for pick up

Brought my car in for a 90,000 service only to receive a email that my cabin air cleaner was dirty and needed urgent replacing at a cost of $127. I replaced the cabin air cleaner the night before with a brand new ryco filter!? Was told the nav-sat had been updated ,which is wasn't and had to wait a extra half-hour after pick up for that to be done.The car handled poorly on the motorway the next day only to realise that the tyre's have over inflated to 45 psi when th recommended is 36 psi.Want other work was or wasn't done???????

The people and their procedures are wonderful. The courtesy bus is a wonderful service, dropping me home and collecting me later. I LOVE dealing with Wakelings.

Update: after posting this review the got a call and was told can bring the car anytime with a check engine light. Bumped up to 4 stars.———Average service centre, experience is passable only if your request fits their process. Super inflexible and unfair.Had a check engine light come on inmy 1 year old low km car. They won’t book me in to check it for a whole month! It’s a 10 min job (I know, nrma had to do it for me)! It was suggested I not drive my new car for a month while I wait for them to check it! And then ordering parts would be another wait on top. Insane!Completely ruins my feeling of security in having a new car warranty.There should be space in their schedule for emergency and warranty work.Got a kid in a car seat, nope, can’t get a lift in the van. Walk to the train station.Inefficient reception who also don’t acknowledge you when you walk in and leave you standing around awkwardly.Seriously don’t understand why this place gets such good reviews.

These people are extremely bad and poor at customer service, the work done are below average. Not fixing the issues of the vehicles. The staff laugh at customers face when faced with a complaints.

I got my car 1st service here staff was nice but they washed my car and its got so many scratches around my car those one reflect in the sun shine . I feel so bad my car brand new just couple of week old.

We got the key but you guys make You guys make it way too hard to get it done quickly and easily Try and find a better way

Everytime I bring my car here I have nothing but problems. I have been bringing my new car here for 5yrs and I can't wait to not come back here ever again.