Australian Skin Clinics Pacific Fair

Incredibly, the clinic made me lose my appointment because I called to reschedule the same day even if I provided the manager with valid reasons; I moved to Sunshine Coast on Wednesday, so I have been busy, and I forgot to call before. As a customer, the only thing I expect is support from the clinic when needed.As a human, we can forget things sometimes, more when you did not receive the text mgs about the upcoming appointment that the clinic always sends.I'm not blaming the clinic for my poor memory. Still, it is not a valid reason that the stylist is losing her time today due to my cancellation, considering that my appointment takes less than 10 minutes.Sometimes getting the customer's back is good, more if you call yourself a Manager.

Laura has done a wonderful job over the past 8months doing my beard sculpting, neck, stomach, and braz for over 9 sessions; I couldn’t be happier with my results!The staff are highly organised and provide reminders regarding appointments and can alter if you provide prompt timing.Would highly recommend this establishment.

Never book your appointment at this clinic.I booked my 35mins appointment on Saturday afternoon for next day at 11. I woke up not feeling well so I called a clinic for reschedule or cancellation first thing in the morning. . Staff was extremly rude said will let you know after speaking to my manager. Did not called me back leading up to my appointment. So I called back to follow up and they said they will not refund my $100 or offer me reschedule or any flexibility. $100 is too much for me fork out and I was planning this treatment after saving for weeks. And all they have to is offer me flexibility for the situation that is outside my control. Not helpful at all and very disrespectful.

I have had my lips and frown lines treated here a number of times and every time I come in, the team are so welcoming and the treatments have lasted so well. When getting my lips done, the nurse explained everything so thoroughly and I'm so happy with the natural look she gave me, which is exactly what I wanted.I have also been getting my laser hair removal and it is so quick and effective that I don't have to worry about straggly hairs this summer!

Had an appalling experience this afternoon with staff member I believe named Chloe. I have been a long term loyal customer to this clinic but I was 4 minutes late for my appointment which has NEVER happened before and she refused to give me my treatment. When I asked why as the treatment didn’t even take long, she lied and said they shut at 5pm, when they shut at 5:30pm so she could have squeezed me in? If she was polite and apologetic I would have been accepting, but from the get go she was rude, no greeting or anything. The amount of times I’ve been kept waiting minimum 10 minutes for my appointments, happily rescheduling last minute when your laser machines are broken and I never complained. I understand the need to not rush treatments, but 4 minutes late…seriously? I hate that because I have a pre paid package I have to return, but once this package is done I will not be returning.

I’ve had 6 sessions with Australian skin clinic for laser hair removal. I have dark and thick hair. The results have been amazing and the hair barely grows back and is so much thinner and sparse. I also no longer get ingrown hairs on my bikini line, it has honestly been a game changer! I started to see a difference after 1 session. It is also soo much less painful than waxing!The staff are always very professional.Would definitely recommend them.

Had such an amazing experience and aus skin pacific fair, I was seen my Laura and she made me feel so comfortable and informed throughout the whole treatment. Answered all my questions that I had so professionally and informed. Couldn’t recommend enough x

Amazing, clean, professional clinic with friendly staff. Absolutely love coming and seeing Laura for my laser hair removal!

Minnie, the Manager performed my treatment with the YAG Laser to remove hair, however she missed strips of hair.

10/10 I refuse to go anywhere else. Everyone is so nice and informative. I always feel comfortable during every treatment. Laura is the best when it comes to laser