Kathmandu

Arrived just to have a look at what they had in store for my next hiking and camping trip.SERVICEStaff were preoccupied doing their packing and folding. I walked about the store for some time before I was asked if I needed help from a young male staff member.PRICEOverall, everything is very expansive for what you are paying for. Canada & the US have sub-zero clothing, sleeping and other items for warmth which are better quality and cheaper.....Why is that?OVERALLWouldn't shop there again.Prefer to shop online instead.

The clerk is kind and polite.There are many discounts on products.

Marnee from the Garden City store was AMAZING & answered every one of my questions. Fast & fantastic service, & even helped to show me how to put my pack on. If you're clueless like me but keen on outdoor adventure check out these days at the GC location they'll be sure to help you out ⭐Thankyou so much guys really made my day ❤

Great customer service by Kirsty and Meg last night, it was very busy in store but they bounced to each customer with an up beat approach. The Visual merchandising of the store is bright and eye catching. Very happy customer.

The staff here are rude and unhelpful. We attempted to purchase a jacket here today and the man working offered little assistance - pointing us in the general direction of jackets. When we found one and tried to purchase it we ran into more issues. Apparently using a gift voucher is frowned upon here. We had one ($100) which was set to expire on Xmas eve, but were set to recieve another $500 worth for Xmas for an upcoming trip. We wanted to put 100 on the jacket so it didn't go to waste, then purchase the remainder along with other items after Xmas. The staff member (very dismissively) said that was not possible. We asked what we could do and he shrugged and told us to call customer service. We asked if he could check whether the voucher would expire (because the newer ones don't) and he said no. We again explained our dilemma and he was again rude and dismissive. Without a solution we handed the jacket back and left. There is not much under $100 at the store (and we have now instructed our family to spend the $500 elsewhere rather than on more Kathmandu gift cards) so we basically have a useless $100 card that expires (?) in a few days. What a waste of time and money.

Marc, the store manager, knows his stuff & was a great help.

Great store for quality adventure wear. Very friendly and helpful staff. Sale prices similar to at DFO- so you really don't have to travel to the airport dfo or harbour town for a good price for Kathmandu products. But unless you are desperate, wait for the sales as they do come around!

I went into Kathmandu to get a raincoat, and Marc was amazingly helpful and patient! I can’t recommend him (and the store in general) enough