B&M Tile and Stone - Cranbourne | Wall Tiles, Floor Tiles, Bathroom Tiles

Called 3 times this morning make sure they are open on the public holiday , said they are. Drove 40min with two kids to find out its closed. Same lady on the phone said oh yes this branch is closed" didn't even care . Rude!Will not return even for the best tiles in the world."

100 QUALITY

love the showroom. One stop shop with all the tiles, floorboard, bathware

Experienced staff and good experience

Worst experience ever! Rude!

This is writing after lot of times emailing to BM tiles( I have lot of emails for follow up to do the repair work which I was doing from last one month) but not getting any response from BM tiles --, (this is regarding grouting issues --- almost 20-30 places where grouting are coming out --- it’s a new house – just built 6 months back),So they not left with any option to write the review so that other customer will not suffer what I am suffering,My name is Rahul Madan, I live in Clyde north,I build my house with ISH HOMES – -----he used BM tiles to install the tiles at my property , during building process – BM tiles done lot of blunders while installing the tiles , below are the blundersBlunder No-1 --- Installed the tiles in dining area (PHOTO ATTACHED)where it was not part of plan --- it was Wooden flooring ---due to this the tiles get finished and they don’t have tiles left to put on the Front Pillars – due to this builder delayed for 1.5 months because supplier took time to deliverBlunder No-2 ---Front Pillar tiles ---I got two pillars 600 mm wide ---- and as per plan they have to install the tiles which was also 600 mm wide--- experience tiler will install one tile but what BM tiles did – they install half – half tile ( attached photos) on one of the pillar – and other pillar have single tile --- Luckily I was there at the property when grouting person was there – even I haven’t come out of my car – I noticed that something is wrong --- when I came close then I realize they installed wrong ,even the grouting person was shocked what tiler did, immediately I rang builder and he asked to ring BM tiles ( I have all the messages with me Which I did to BM Tiles) , when I heard the outcome it was hilarious ---they said that tiler asked the supervisor or owner before installing the half /half tile ( the reason they are giving was that the pillar width was 610 mm) – and yes they were right as they send me the chat photos between the tiler and the supervisor , but don’t know why Being experience in this industry from last so many years ,why supervisor gave permission to install the tiles like that, myself not experience in this industry -even I know that they can get the side framing (silver or black) which can cover the gap , and other wrong this they did was they started the tiles from the ground not from the top which result in to full tile on the bottom and half tile on the top (bottom tile can cover up with the landscaping but how you can cover the top tile this so I haven’t accept this and asked the builder to change and install again --- due to this- again the project got delayed for 3 weeks, ( before and after photos are also attached )There are other mistakes which they done – like tiles in niche in one of the bathroom , are not levelled due to which I can’t put any thing over there --- it lead to fall everything, tiles in the shower are not done properly Etc.Please feel free to call me or you want to see how they done the tiles you can come and check before taking any decision .