Hogans Pharmacy

Would give negative starts if I could. I’ve been in the hospital 4 days with an extremely sick child and needed an antibiotics compounded. I spoke with Francis and she was extremely rude over the phone and would not provide me with the medication. So now I’m stuck with a well child that needs medication and no one will help me.

Well firstly,I must say wonderful staff very helpful, as I'm from north Queensland and have never been to Orange in NSW ,I needed a place immediately who could provide my medication so promptly as I had to rush here to be with my mother who is at present suffering from cancer and is towards the final days of life,a very sad stressful time ,so my graditude is sincere. I honestly feel very lucky to have found them they took so much pressure off myself about organising my medication being transferred, that has provided myself help during this very painful time ,great customer service friendly and caring professionals.Thank you for your support in my time of need.Val Morrison

Always helpful and friendly

I’ve been put on a medication by my GP for a sensitive condition indefinitely, because I’ve been very unwell. This is a medication which is available to buy OTC, as well as on script. I’ve been using it as directed by my GP, but when I went in today, one of the pharmacists questioned the length of time I’ve been on it, as well as the dose. She began to go into every detail of my condition in a condescending manner, saying that she doesn’t believe that it would help at all because of the duration I’ve been on it. This entire conversation was in front of a massive line of customers, waiting for scripts, vaccinations, etc, and I was extremely embarrassed because I knew they could hear. My medical condition is not something I’m proud of, and I’m definitely not comfortable with its details being announced in front of strangers.

Freindly stuff only issue i have is there prices are a bit steep

Efficient, courteous and professional, what more could you want

18.10.21 Went to get my first vax dose, for my 8.30 appointment then waited. Then proceeded to have 3 people without appointments go ahead of me. I asked what's going on, they apologised and I'd be seeing the pharmacy person soon. Cut to literally 4 other people that went ahead of me, I noticed that 1 of them had an appointment and went in at their correct time but I who had an appointment had to wait 1hour15mins. No point having an appointment system if you're just going to let people without appointments ahead of others. If the people were elderly then I'd accept what happened but when everyone looked around my age 35 or younger, that was especially annoying

Poor customer service, 45 min wait for booked appointments, 30min wait for scripts.

Great Pharmacy for myself & friends & family yes