Apple Penrith

We went to fix the mac book screen for my daughter. They said need to get appointment. I was so upset because my daughter need the mac book for study purposes. I tell them as well but they said even though need to get appointment. we are very busy whatever we have the time we can go there. it is unacceptable. we went last Thursday but still not fix yet. today I went to castle hill tower but not fix yet.

Received excellent service from Claudine! She was so knowledgeable with informing me about their macbook range after I went in not knowing exactly what I was after. Her kindness and patience with my lack of spec understanding was amazing and she helped me get the most out of what I was willing to spend as a uni student! Thank you again!!!~

Ash is the best, he has great customer service and has helped me before. He’s honestly the nicest person and helps heaps. Definenlty deserves a raise !!!!

Words can’t express the exceptional service I received today. My near new iPhone 14 pro had a strange screen issue which was really concerning me. Grant made me feel extremely welcome and went above and beyond to explain what the problem might be and how we could go about fixing it. An hour later my phone had a brand new screen and is as good as gold. Shout out to Elaine and Leanne (I think) for going above and beyond to make sure my new screen protector was applied perfectly. Thank guys!!

Brilliant it’s a five star for me I spoke to Apple on the phone yesterday about a laptop and they have created a go threw my iPhone camera so they can look at the laptop read and tell me what to do brilliant obviously so there not stuck on the phone with people like me that ain’t keeping up with technology for 3hrs but then I went into •*•Apple Penrith spoke to guy at front said little early for a appointment he put me straight threw early and the manager the guy in charge of technical department looked after me and he was unreal very smart knew what he was doing best that iv spoken to in the past it’s aa ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ from me..

I recently bought airpods from here and an hour later I found out that my dad already bought the same ones for me as a surprise. I had the receipt with me and I later came back to get a refund. Felt quite guilty tbh, but I was welcomed by Jess, who made sure the process was easy for me, and was very kind. She was very polite and friendly and was extremely helpful. Excellent service overall, and the person who sold me the airpods was also quite honest and approachable.

Go to any apple store but this one! Although there is 4 staff for every 1 customer they make you wait half an hour for your appointment time. Placed at a table with other customers I heard them all complaining with staff about being fobbed off while staff try and upsell them. Please let that not be me. All I wanted was a phone battery replaced. The staff told me that I should buy a new screen for $350. When I said no just a battery he said they can't do it but I could buy a new phone. I'll just take the battery & get a phone shop to install it I told him. No we won't sell you the battery alone unless you buy the screen. The service & staff here are just horrendous. Looks like its time to listen to my pals & go android cause Apples profit obsession is out of control. Avoid this place like the plague!!!!!!!!!

I had a terrible experience here with a young manager. I don't remember her name but her attitude being very rude and belittling customers just because they want to return the goods. But if you are lucky enough to meet new staffs you will be better served than others maybe because they are new so they behave politely and modestly

I would like to thank Apple employees Jared, Rebecca and the young lady doing the trade in (sorry I forgot your name). Fantastic experience, quality treatment and very experience people. Love my phone!

From the lovely young lady on the phone to the polite professional staff in the Penrith store I couldn’t be happier with the service. My issue was resolved immediately without any issues. I highly recommend them.