Toll

Reliable & efficient parcel folks.New internet logo/id update.Easy to arrange redelivery or depot pickup.

Missed package (no worries) thought I'd book it in for another day. That day passed, no package. Called Toll, asked what was going on and they took it apon themselves to move the delivery date to one that suited them. To bad no one will be home to receive the package on the date they moved it to. If I could, I'd give 0 stars.

I have been home all day, no one knocked on the door, no one rang the doorbell, then my sister comes home and hands me a Sorry we missed you" card from Toll that they left at my front door

Ended up having to pick the parcel up from the depot myself, otherwise I most likely still would’ve have my parcel,.. the depot was further away from me then the place I ordered the parcel from.

Ordered a parcel from Amazon had a few items so it required a big box, box arrived on time however the tape was partially cut now this has happened in the past but I never raised an issue as I had all my items, this time I am missing an item and the packages integrity has been broken, I’ve lodged a complaint with Amazon to see if it’s on their end, if they show a picture of the tape being unbroken, expect me to contact toll customer service which will then follow in legal action. Cheers, hope this problem gets solved earlier than it needs to

absolutely awful. They can't do anything about a wrong delivery. Multiple attempts. Failure at everytime. I did not order this item please pick it up. Continues to leave sorry we missed you and says it's because there's no label. Everytime I ask them to bloody do it they do not and they say it should be picked up but IT IS NOT. Let's see if they work tomorrow. If not then sorry original delivery address but I do not have the bloody time to drop it off.I do not want to have to waste more time calling them. I'm trying to do the 'correct' thing why in the world is it so difficult to have them pick this item up and deliver to the correct address?This has been four times in a row failure to pick up wrong package as well as redelivery I said I will not be home until next week and they kept on sending the item on delivery. I've requested return to sender. I no longer want this item. I will never recommend Toll as a sender or receiver, will avoid any business that works with Toll. Never ever again. Customer service is friendly, certainly but whoever is driving is absolutely in need of dire retraining.

I had a missed parcel. Went onto the toll website to book a Re-delivery and booked it in. My parcel didn’t come on the date I booked. When I called to ask what’s happen they said they could not find my redelivery request. So now Ive been given a time frame between 8am - 6pm for my delivery to be sent. That’s a whole day sitting and waiting at home for my parcel! Terrible service. I put in a formal complaint but no action has been taken or follow up call has been made.

I had 2 positive experiences with Toll Geelong over the last fortnight.Both times my (very expensive) shipments went back to the depot after being scanned onboard for delivery - however my house is difficult to access, and you cannot see it from the street.The call centre answered within seconds that afternoon, organised a redelivery of my first shipment - passed on access details to the driver and it arrived the following morning.The 2nd delivery I didn't even get a chance to call the call centre; the driver called me very early the following morning to work out an access plan for my parcels and was here within an hour.I couldn't be more impressed with the speed, and it needed to be mentioned :) thanks.

Have been trying to get my parcel for the last 3 days after ringing several times. Lack of tracking and communication. I don't understand how a business can be run this way. Will not use JBHIFI delivery's again as they use this disgraceful company.