Philips

My wife and I registered for the CPAP recall July 2021. My wife recvd her replacement CPAP in early Dec21. I have rung the 1800 number indicated in Dec21, Jan22, Feb22 who do not seem very helpful. Have rung again end of March22 and told they will escalate? 10 days later I still have not heard from Philips. I leave soon for three months and I have been proactive to sort the problem while all I can say is that Philips have been pathetic with customer service.

DO NOT BUY A PHILLIPS PRODUCT!I have had to return my Phillips kitchen appliance 3 times because it failed. The customer service is absolutely the worst. Philips customer care" argue

It is incredible the lack of customer service that Philips Australia provides. I've called every 1800 and 1300 number to talk to someone about the recall of their products and no one has replied or provided an answer to my question. It is like I'm a mouse in a maze looking for the right person to speak to.When the Philips senior executive team are wondering why they are losing market share to their competitors, look no further than your customer support.

Trying to find out status of their CPAP machine recall. The website says that updates will be ‘coming soon’. The last one was 16 months ago. Tried the contact number which simply has a similar recorded message and directs you to the website for more information. All the Philips sleep shops in Melbourne have closed.The machine cost me $1,700… looks like that’s money wastedUpdate: I wrote to Philips Australia and had a response within a few days and received a replacement CPAP machine few weeks later

Philips don't reply via their contact page. Phone calls to offshore call centres are a waste of time for local questions. -I'm keen to make a purchase, but need to know the expiry date on the product first.

My old diamond clean toothbrush was dead and I called customer care support and ordered and paid for the rose gold on 14.01.2020. They sent me the wrong model and I made phone call on 22.01.2020 and they agreed to send me the right model. Today is 31.01.2020. I received a email requesting me to give back the wrong model, but I still have not received the right toothbrush and not even a tracking number! I have been calling the consumer care nearly every working day to follow up and they kept saying their manager will talk to me. I finally got to speak with Ms Sharon Singh and she apologised to me and told me that she will make sure that the correct model will be sent to me. Let's see how much longer it would take them to deliver the toothbrush. I do not trust Philips anymore, once they took my money, they do not care if I received proper product.

Non existent customer care. Purchased the Philips Avent breast pumps and have been experiencing problems. I've been trying to contact them for a month now with no luck. I've left multiple voicemails and emails. Does anyone work there?!?!? Given this effects feeding my baby, I'm incredibly frustrated and won't be purchasing from them again.

Customer care in Australia is non existent. There is no way to contact anyone from Philips in Australia. Do not purchase any Philips products.Attempting to contact customer care using 1300 number or chat just sends you to call center overseas. A waste of time. Waiting time for replacement parts runs out to 14 weeks.

My brand new Philips air purifier started smoking when switched on. After seven months of phone calls and emails, Philips finally agreed to have my unit assessed at their service centre and have it replaced if a fault was found. My air purifier was returned to me, still smoking, so I emailed Philips again to let them know. A week later, this was their reply:Thank you for your email.  We have checked the service report from our service center and it was concluded that the unit was not faulty after series of testing and there's no manufacturing fault on the product.