Australia Post - Surry Hills Post Shop

Surry Hills staffs are so rude. When they talk with you it seems like always be furious. I hope that Auspost will improve their services.

I had a terrific experience here with Charlie, who helped me process my passport renewal.Charlie provided a very efficient experience and was incredibly knowledgeable.Thanks very much!

This branch has to have some of the most unmotivated staff I've ever encountered at Australia Post. One or two of the staff are good, but the rest are a mixed bag of enthusiasm.The product range on display is ok, but they don't always have all their application forms on display... so sometimes you have to line up to obtain one from staff and line up again to have it processed.If you want to wait in line then this is the place for you. If you want other staff members to interrupt you mid-transaction then this is the place for you.Do yourself a favor and go up the road to the Strawberry Hill post office branch. They have more of a can do" attitude and it is less depressing...I even had a staff member get angry and waive his fists when I took this photo... from outside the post office through the window."

First and last time I go there. The same young woman that everyone is complaining about assisted me and was rude for no reason. What a frustrating experience. If you’re not happy at your job, don’t take it out on customers. Horrible service. Avoid.

Omg Australia post so many bad reviews about that Asian lady why can't you take action about her. She is super rude... I prefer to go city (Sydney) post office rather than here. She is treating people based on the skin colour and appearance. You don't need to rude for people. Are you scared to send her home coz of she is Asian. Hope you are not acting same way like white one

On the 7/2/23 I sent two parcel and I been coming for over 2 years to surry hill branch ,and Always been serve quite well except by this Asian middle aged man thon his attitude always been very laid back with a no so good attitude to serve he has a more lazy attitude and never pay attention to what he does , joke a lot not paying attention to the job he need to do,he sent two of my parcel to same state in Tasmania, only one supposed to go to Tas the other meant to go to Qld.the parcel cause me a lot of issue due to this I lost the parcel due that went to tas instead of Qld.and lost the item. I reported to aust post online enquire and lucky I got a refund for compensation but cause me days of enquiries and I went to the surry hill post office and he play dum while I spoke to the other college which I knew and they have a more friendly attitude with more professional support she then ,help me and print out what I need to call the 131318 number, I will never let him serve me again and he suppose to be the one incharge there . Not a good experience. Before getting out of the office make sure they send it to the right state and address. I gives him a 1 star the rest of the staff are great and always been very helpful with me.

Absolutely pathetic!!!Parking is absolutely impossible, so if you want to visit by car then forget it.Poor location... The corner of Crown Street and Cleveland Street is close to the epicenter of Surry Hills commercial heart, so where the post office is of now makes no sense.Don't waste your time because this post office is a big waste of time.

Went to get passport renewal, refused to accept Aus Post passport picture I got from another Aus Post outlet. Refused to print passport picture sent from Aus Post offical email. Said I needed to pay again for photos. Only after calling head office, making a complaint and finally talking to manager did they take photos again. Staff in background blaming me for the situation whilst manger is processing payment. Shocking service avoid!

The service has been fantastic and everyone is very helpful. Also , why do posters here choose to single out people by race? We know who they are, Australia fortunately is no longer what you would rather it to be.

I've stopped ordering things to my apartment because they never even try to deliver and just drop it off here. I've had to collect things when I'm supposed to be working with immense difficulty.If you live in this area, redirect your post if you can