Australia Post - Chadstone Centre Post Shop

The day is amazing when you meet people with smile,I personally went to send some goods to overseas,I saw the place was bit crowded but two female staff members were working there and they were amazing with customer service not only me but also everyone.They assisted to customers to fulfil their requirements in amazing way.It’s a such big blessing to have them in a organisation.Hope they will deserve the everyone’s appreciations.Date 31/05/2023Time 10:31Location Auspost Chadston

My friend came in to return a phone that came with a faulty charger. He's in his 60's and they used his lack of experience with technology against him to deny a refund. He had to push for it while the staff gaslit him. Then when he wanted to buy a new phone they told him to leave.How did you people get jobs?

The staff here always make fuss of photos that are not taken in their outlet. They want to make money from photo IDs, they are not there to serve the community. This outlet is an absolute disgrace.

Very disappointing experience here. Normally this store is great and people are friendly, but I don’t know why they decided to do this.Arrived at 11:50am on Saturday, when they state that the store closes at 12:30pm. Tried to enter but the automatic doors didn’t open. Few mins later someone exits, and this man + his 3-4 year old son is standing near the door, saying they’re not letting people in.This is odd considering it’s not even 12 yet, why would they be shutting?Okay I thought maybe it’s because there are too many people and they want to limit the crowd due to COVID safety reasons.At 11:57 a lady that works there comes out and says that “there are too many long transactions that need to be processed, and that will carry them till 12:30”. She says “we’re open at 9am on Monday so welcome to come back then”.This is pretty shocking to be honest, I arrived 40 mins before closing, yet they say that they won’t take in anymore people. At that time there’s maybe a small group of customers, but because they’re all doing “long transactions” they shut the doors at 11:50am.We can’t come back at 9am on Monday because most of us need to work, hence we come on weekends for the convenience.Anyways we just stood there waiting a bit longer, then next time someone came out, we just wanted to walk in to enquire more and better understand the situation. As soon as we try to walk in, the man (standing at the door with his son - to be honest not sure who he was but maybe he was a partner of someone)? He tried to lightly push and block us from entering!Who is he! He’s not even a staff working there, who is he to block the door and even lightly push us!

This was honestly the worst experience ever and such poor management for Aus Post. Can’t believe you shut doors 40 mins before, and just won’t take more people in. Have better time management skills. I understand if its 15 mins before closing, but 40 mins is just inexcusable.Later they decide to finally open the doors and not lock it anymore, and honestly it was so necessary because there still were at least 20+ customers that needed the post office services.Such disappointing management Aus Post, not sure why you’re in such a rush to close but 40 mins before your stated closing time is NOT acceptable.

Not even worth 1 star. Do NOT come here for passport application! The staffs attitudes for passport application is so negative. Firstly they said they have special glue for photos, so she took off the photos from the form which is making the photos dirty then she fuss over dots on the photos that I couldn't even see. I took the same photos to another Australia Post outlet and they didn't even mention anything. Seriously, if you don't want to do passport application, just say so at the start and not to waste other people's time and efforts???

The customer service at this AP is one of the best. I go to a lot of AP locations for online sales and returns and hands down this is one of the best AP branches. They're always so cheerful and more importantly, happy to help with any questions and go the extra mile. If I need to go to an AP, I try to go to this branch.

Wish I could give more than five stars! After going to four different AusPost locations and being told they were unable to complete my police check or working with children’s check, I was really frustrated by the time I got to Chadstone, but the service was so prompt and helpful that I wish I’d gone here first and definitely will from now on! Bryce was really efficient and cheery, and while I was waiting I could see the other staff members were also fast and friendly. I would strongly recommend going here for any and all post office needs!

I can see my experience yesterday is pretty common place here, nasty staff.Never again, only went for convenience, will stick to my locals (x2) that have a personality and are helpful.

Not even worth 1 star. Terrible customer service and staff attitude is horrible refusing to assist. Their parcel collecting procedure doesn’t make sense and is not logical creating trouble to the world. Never come to this post office again. The store manager lacks of problem solving skills for customers.

This place is always busy but they have got enough staff to get the queue moving. You can pretty much do all the ID services like passport, working with children check, police check, land title Id, proof of age card, bank account verification, keypass, high risk licence and so on. You can also take a new photo for your driver's licence renewal. Keep in mind you do need to make an appointment for the passport application.