Neutral Bay Medical Centre

Doctors are lovely but the reception staff is terrible: rude and unhelpful. I don't understand why the management of this clinic doesn't do anything about it when it's obvious (reading all the negative reviews complaining about the same) that they have a serious problem here

They charged me $250 for an appointment! As my regular GP on a different medical centre was on leave, I booked a long appointment with Neutral Bay Medical centre for my kid. When I entered the room for the appointment, I raised my concerns and the doctor started to talk and talk for one hour which was unnecessary. All she gave me at the end was 2 links and one medicine which didn’t need a prescription. I didn’t know that she would charge me $250 so I was listening while she was telling stories. When the receptionist ask me to pay $250, I realised that my long appointment was listed as a surgical consultation on my medicare receipt. On the other hand I assumed that as my kid is under 16, the appointment would be bulk bill. So they were not clear about that too. Not a good experience at all.Update: I was refunded $50 after contacting the management.

I love reading Google reviews and when I saw so many reviews about the rude receptionist I was keen to see for myself. I was not disappointed, the receptionist was really rather rude. In any case the doctor was great but I was kept waiting for 40 minutes with a sick whiney baby and when I asked the receptionist about it she was really impatient with her tone. A little empathy in communication can go a long way. At this point given how much feedback there are about the situation, it’s not a problem with the receptionist but management.

Went to this centre for the first time last week and had the best experience, super surprised by the bad reviews of the receptionists as they were nothing but extremely helpful to me, and the practice manager Brooke is fantastic! Would highly recommend this centre!

I have been going there for many years. My regular doctor is Dr Kharwadkar. I have always been very happy with her level of care, she is thorough, a good diagnostician, and always provide great advice. Even though it’s always busy when I go, I never feel rushed. I have also seen other doctors there. It’s a bit of hit and miss with others but I’ve also been happy with Dr Velickovski. Also the nurses are great. Always been super happy with them. I went there recently for my baby and they were so nice and helpful.Reception which used to be a let down, has improved significantly these last couple years. I can’t fault them.

I'm seeing all the poor reviews of the reception staff and highly disagree. I took an aging parent to his GP here and everyone was very helpful and supportive during a very difficult time. Leslie in particular went out of her way to provide me detailed information that I hadn't asked for but anticipated.Great little practice, highly recommended, zero complaints.

The doctors are great but they are let down by the incredibly poor service provided by the reception staff .Unable to get through on the phone have been on the phone for 25 minutes and this is a typical wait , that I have now given upI have also been a walk in patient and have had the doors locked and had reception staff look at me and do nothing to assist . I waited 10 minutes out the front and ended up going through the Chemist , only to be treated as if I was total inconvenience to the reception team .Appreciate that COVID is a challenging time but honestly it has always been like this.As I said the doctors are great it’s just unfortunate that you have to endure the reception staff and process . Currently looking for alternative options , do not recommend.

I highly recommend Dr Jarvis. He listens, is thorough and is excellent with kids- very engaging, kind and caring. One of the best doctors we have seen in a long time.

I've been a patient of Dr Pak's for as long as I can remember and I thoroughly recommend him as a wonderful, kind knowledgeable GP. His good work is very capably, and helpfully backed up by Leslie and the rest of the receptionists, admin staff and nurses at the Centre

Dealt with a lady there, Lesley, and she was extremely helpful in following up scans that were meant to be sent the day before. They were immediately actioned and got the results straight away.