Kingswim Mornington

We have 2 kids are learning to swim here, great teachers and atmosphere.

Very poor customer service in regards to their payment policies. They were happy to take my registrations fees for 3 children and then surprise me with a policy" a month later

Am very unhappy with King swim. Our son was kept in the same class for 6mths. After we approached staff they moved him up to the next level. Who knows when they would have assessed him if we had not made an issue of it. Then found out that their policy for make up lessons had changed. Not communicated at all just told it was posted on an app that they introduced start of the new year. Very quick to charge, and at times over charge, but unwilling to honour make up lessons.My son was sick and missed 2 consecutive weekly lessons but was only allowed to make up one as new policy states only 1 make up lesson per month. So I'm guessing I should take my child to class even with Covid??Very disappointing. Will be looking elsewhere for better customer service and swim instructors.

Well run swimming lessons. Staff are caring and friendly. Clean facilities. Brick pylons are a tad annoying blocking your view of the shallow toddler pools. Otherwise no complaints.

Poor customer service

Well organised. Kids love it.

After being with King Swim Mornington for a number of years we went elsewhere for a school holiday program and realised almost immediately that we had been deceived the entire time.A large majority of the staff at Kings appear to have very poor teaching skills, lack experience and enthusiasm, or any real drive for teaching the kids. Not all of the teachers were bad, however many of them were so young they were picked up by their parents after classes. Not a big deal, but I pay for experience and knowledge and If I wanted to pay for my kids to kick they feet on the side of a pool for 15 minutes of the class, I would have stayed home and saved the money and time. I can only assume younger staff are cheaper to employ.When we requested an skill assessment they replied, that “we can’t assess him to be moved to the next class as we don’t have enough staff, we’ll try next month”. They appear to deliberately delay your children’s progress to keep them in lower level group, so they can make more money and prolong their learning ‘experience’.One particular teacher constantly and deliberately splashed my son in his face to get his attention, when she was frustrated, making him not wanting to return. Another wasn’t watching my daughter on her first and only lesson and she slipped under the water for 2 seconds before I almost jumped in to intervene.The classes are crowded, 4 to a lane in the kids pool and they are a hassle to reschedule make up classes, but ever so quick to debit your account, when you least expect it.I couldn’t wait to pull my son out as I couldn’t bare to see my money wasted or him not progressing past the kids pool, just because they don’t have room in other classes. I swam here as a child and unfortunately cannot recommend them again.Save your money and your children’s life by taking them to a centre that is more concerned about teaching than making money. Sadly on asking around my opinion is not alone. Do your research and travel further if needed, as we are. You won’t regret the improved teaching standards and level of care you receive.

My boy loves it. Great teachersOnly neg is the change room smell a bit

The single star is for customer service and how difficult King Swim make it to cancel or have make up lessons.The instruction was adequate, but certainly not worth all the obstacles encountered trying to cancel.

Outstanding customer service and brilliant teachers. My kids have progressed so much. We recommend this place very highly.