Keilor Medical Clinic

Doctor was wonderful. Knew exactly what was wrong with my daughter. He made her feel really comfortable too being her first time at this clinic. Thank you doctor! Receptionist staff were also very friendly.

I have been taking GP care from this clinic for more than 4 years now. A very busy place but accommodate well with a reasonable waiting period. Both telehealth and in person appointments are done at a high professionalism. Good team!

Booked in as was open on a public holiday. Receptionist asked me to do RAT test prior to attending clinic. No mention of bringing in RAT. Took a time stamped photo of myself with the negative RAT as proof. Upon arrival I mentioned negative test (and that I’d had COVID 3 weeks ago so it wasn’t COVID). No mention of wanting to see proof of RAT from reception.I was asked to wait in isolation room for appointment with mask on. I complied. When Dr called to see me she didn’t want to approach me regardless of negative RAT and both of us wearing masks (she also had a face shield and gloves) and the fact that her job is to assess sick people. I showed her the time stamped photo from an hour prior (wearing same clothes ect) she said that RAT needed to be presented in person (no one had mentioned this previously). I demanded she look at my throat as I suspects tonsillitis or strep. She looked begrudgingly from a considerable distance. Refused to look in ears even with ear pain. Shouldn’t be a GP if you don’t want to physically assess sick patients.

Receptionist staff too busy discussing Taylor Swift tickets with the physiotherapist to communicate with patients that doctors were running behind, no notice when I arrived and no follow up while waiting. I have no issue with waiting and doctors at this clinic are notorious for delays but to not be told when arriving at the clinic or not have the staff even just acknowledge the delay is poor behaviour.Reception staff should be keeping time and ensuring patients are informed of any changes to their appointments

Dr Arunan Devapriya has been our family treating Doctor for many years. He is thorough with his consultation. Highly recommend him for his expertise & his service.

Should’ve not given even 1 star. Very bad service from both the doctor and reception. I had an appointment for my 8 year old with Dr Dedu. We waited more than 30 minutes past the appointment while all other patients came after us taken in. When I asked the reception why we are not being seen then only said doctor hasn’t opened my son’s file yet. This is very unprofessional and frustrating. The doctor was very rude to my son questioning him about reasons for tummy ache. If we know the reason for the pain I wouldn’t bring him to doctors. The doctor has attitude which is most common among overseas doctors and this behaviour is never acceptable. Will never visit again and never recommend to anyone. Very disappointed about the service.

My experience was really good. I got in on my appointment time and the nurse was professional and friendly.

Dr Indeewarie is incredibly kind, personable and understanding. She makes sure that you're heard and has your best interests and health at mind. I am thankful for her patience and care. I have also seen Dr Devapriya over the years and appreciate both of their warm approaches to their profession. :)

I had one of the nicest experiences here today than I have had at any medical centre in years. Lovely staff and a genuinely caring doctor. Thank you.