Nick Scali Furniture

Poor customer service overall.First I tried to call them on the phone to confirm if they had the rug I saw on line.. So I was 10th person in line. So I opted for a call back. 25 mins later they called back to put me through to my location to have the phone hang up on me!...Then I finally drove there and it took a while before anyone greeted me.Finally I spoke with the male assistant who said he knew nothing about rugs! Pretty disappointing to hear his lack of enthusiasm. It put me off.Apart from that, the lack of natural lighting is terrible and it is very hard to make a decision to match your colours with your furniture at home.Customer service needs a lot of attention.. Some good old fashioned training might not be a bad idea!

Shocking business. Liars and cheats. Sofas ordered five months ago and nothing has arrived. No calls or updates, just me ringing them every week to hear more lies about a non-existent delivery date. Do not shop at Nick Scali Moorabin.

We ordered dining and living room furniture from Nick Scali Moorabbin in August 2022. We were advised that the orders would take 8 weeks which was fine as we didn’t need the furniture until November.Two days prior to the scheduled November delivery date I followed up as I heard nothing it was then I was advised most of the items would be delivered 10 days late but one of the items an occasional chair would not be available in their warehouse until early January 2023. No apology for late delivery and no explanation as to why one of the items would not be delivered until January.Last week I followed up again as the furniture was supposed to be at the warehouse and I wanted to check on delivery dates. I was then advised it would not be in their warehouse until late January but they wouldn’t guarantee that date.So 22 weeks after ordering, I am still waiting and not once have Nick Scali proactively informed me of delays and not once have they apologized or even seemed to care. Really appalling customer service.Update: one week ago I received an email from Nick Scali in response to my review. They promised I would get a phone call with an update. Still waiting……their customer service is appalling.

Very very poor customer service and staff attitude.We had a big dining table and buffet unit delivered yesterday .on completion they left all the boxes inside. One of the boxes is 2.7x1.5 big was left in our living area which you can’t fit in a recycling bin.After a lengthy conversation with the delivery company and head office no one was willing to take responsibility.All what they wanted is the credit card number to get paid the balance .Both sales staff and delivery company were unprofessional .

Placed an online order with immediately delivery"

Couch itself is great and sales staff are good at selling, but worst post sale customer experience I have experienced in many many years.We ordered a couch and ottoman and the Nick Scali delivery team put a Stanley knife through the leather. Although careless it was an accident, but the issue is there is absolutely no urgency to fix even with repeated calls trying to chase this up with the store and the contact centre. I am still waiting for the promised call back for an update, let alone a new ottoman!Furthermore, the sales staff strongly suggested I bought a leather protector kit to apply BEFORE I used the couch (which I did), but it never arrived. 3 weeks on and the repeated calls to have this sent out are ignored. What is the point of telling me to buy and apply the leather protector kit before using the couch when it isn't delivered or sent out to me over 3 weeks on!

Absolutely shocking service. Full of lies, extensions and no commitment or clarity.Promise you one thing,do the complete opposite and provide no replies or they avoid calls.Would not order here again if you paid me. We are at approx 20 weeks after being told 6 weeks if we chose a certain item, paperwork then changed quickly before signing to 10 weeks and now doubke that timeframe. The manager is of no help and in fact bordering on incompetent as others have hinted.When escalating complaints, the regional manager either refused to speak as i was told or i am guessing not even told about it. If they were told and still refuse to talk, what does that say about Nick Scali? I would honestly be embarrassed to act the way this business does.

We have ordered loads of furniture from Moorabbin store in January and we had a fantastic help f with various alterations to our orders and payment's options. Yes, the delivery times are long for furniture coming from overseas, however, as we were given accurate estimated delivery dates upon purchase , we were well prepared for that and it was our choice to wait. Thank you Sunil for your professional and friendly service, it is highly appreciated, therefore, we will always shop at your store regardless the distance from our location and we recommend your store to anyone.

We received friendly customer service in the store, but unfortunately incorrect and potentially wrong information that might have been given just to make the sale. We needed a table immediately, asked if the one we liked was in stock, was told there were 4 pieces in the warehouse and to call to arrange pickup if we wanted it soon. So we went ahead and made the purchase. We rang the warehouse only to be told all four pieces were allocated to other customers. I've recently bought things from Freedom (also in Moorabbin) and they gave correct information about furniture availablity, not sure why Nick Scali can't give accurate information, makes me believe it was only to make the immediate sale. The warehouse confirmed the sales people should have been able to check this. Unfortunately because of this experience, we won't buy there again and we're trying to furnish a large house at the moment.

I unfortunately have to echo many recent reviews. The service at the Nick Scali Moorabin store (and generally with Nick Scali as a whole) has been deplorable. We ordered a couch 18 weeks ago and were told repeatedly by Sunil that, despite the contract quoting 14-16 weeks, we should get our furniture within 12 weeks. We visited the store around 8-10 weeks and Sunil told us again the same thing. He verified the information on their tracking system (which is not the same that customers or the customer service line have access to - always call the store or go there physically) and said that things looked good. When questionned again at 10 weeks, he said that the ETA was still" 14-16 weeks