Pacific Smiles Dental, Mount Ommaney

Avoid this place! There are many other much more personalised and better practices locally. Went in for a sore tooth, from the time I sat down and to the time I was handed a qoute for $2500 for an apparantly required root canal was all but 5 minutes. Something just wasn't adding up... on getting another opinion from another dentist around the corner, the tooth that was originally diagnosed for root canal, the second dentist found to have nothing wrong with!!! I'm all for the understanding that people make mistakes, but this one would have costed me much pain and discomfort and money to root canal a perfectly healthy tooth. AVOID THIS PLACE!!!!

It’s Ironic that the worst, unpleasant dentist at Pacific Smiles Dental has a bunch of (FAKE) great reviews. Jessica Sun is no good!, if a dentist jumps to the conclusion that your tooth needs to be extracted FIND ANOTHER DENTIST.I was very close to going and removing my tooth from the picture she had painted until i got a second opinion and was told that who ever told me to extract my tooth was a crook trying to quickly make a cash grab and throw you out the seat as quickly as possible with very little care.Also i was pressured by being charged $50 for making the tooth removal booking with her. My friend called the dentist asking to book the same procedure and they did not charge her $50. Iv never heard of being charged for making a booking and its embarrassing i was gullible enough to do so.Do not trust this practice and DEFINITELY DO NOT TRUST JESSICA SUN

Do not go here! DISHONEST PRACTICE! I've regularly had my teeth checked and cleaned every 6 months or so and very rarely had any issues as I tend to take very good care of my teeth. I moved cities so while I looked for a new dentist, I used this practice and came to the conclusion that they make money off you by lying to you saying you need a certain amount of fillers done but in reality, you don’t. I realised that when I had a cleaning and x-way done with one dentist but booked my fillers with another. The second dentist recommended me doing fillers on 2 completely different teeth compared to the first one. I then decided to hear a 3rd dentist at a different practice, this dentist was amazing and nothing like these guys. He runs his practice so his service was outstanding. To my surprise, my teeth were in perfect condition and didn’t need anything done to them! I also asked these people from pacific smiles for my x-rays and had them sent to my old dentist, he also confirmed he couldn’t see anything that needed to be done, let alone three fillers! THREE!!!! Make yourself a favour and go somewhere else. It's clear to me that these guys make money off you by lying about treatments you clearly don’t need. TAKE YOUR MONEY SOMEWHERE ELSE!!!

Dr Jessica Sun and Teish (not sure I'm spelling that right!) were a delight. I have put off going to the dentist for 5 years because I have had bad experiences in the past but Dr Jessica and Teish put me at ease. I have extras cover with Medibank and it covered part of the cost of my treatment but the gap was very reasonable. The staff at reception were also very friendly (and understanding when I was late responding to their appointment reminder message!). I'm sure I'll be able to routinely go to the dentist without fear now. Thanks team!

Always a pleasure to visit pacific smiles, I've seen multiple dentists over the years and they have all been extremely helpful, professional, friendly and kind

Booked an appointment for my son to get a root canal done. My son and I both rearranged our days at work to make it to the appointment which was at 2.40pm on a Friday. We arrived at 2.30pm to be told the dentist was running 20mins late with the previous client and they will be canceling our appointment as she the dentist Dr J Sun wasn’t willing to stay back 20mins past her finish time of 5pm. I told the receptionist this wasn’t good enough, we had turned up at the practice on time, rearranged our days at work and then dentist couldn’t stay back 20mins after 5pm to finish the job. They just said sorry, it won’t be done today and would reschedule for two weeks time. Such terrible customer service, don’t go to this dental practice.

Id been to other dentists in my area since I moved to Brisbane and I wished Id just come to Pacific Smiles Dental first. The staff are lovely and friendly and helpful. My dentist was quite thorough and explained things along the way.

Came here as they did an AHM special which was basically a clean and examination with no gap fee. Had a query about the condition of a tooth post trauma/orthodontic work and wanted to explore realistic options sooner rather than later as I was worried about the cosmetic effect with it. Had nothing but a dentist that lacked empathy, felt like the place was a hot clinic, get in clean and examination get out and pay. After being given options which she would end by explaining 'if you want xxx done id have to refer you elsewhere' wait, so you're a qualified dentist and the 3/4 options you gave me you cannot do? after wanting her to give me abit of a plan of action whilst trying to get my head around it all, she said she all of a sudden had an 'emergency case' coming in and I had to leave, which was clearly a lie. Ended up going to a smaller dental clinic for a second opinion where he actually showed care and empathy and told me there is several options we can explore in which at least one will work. seriously would consider going elsewhere if you're thinking of going here, try a local smaller dentist who's been doing it for 15 years and not 2.

Jessica was really lovely, helpful, knowledgeable and answered all my questions. Kept asking if I needed a break from everything in my mouth, and asked if I had any questions in the rest time. Have already recommended Jessica to my family.

Not sure why there are so many bad reviews for this place- but at least it varies from dentist to dentist. I saw Dr Diane Nguyen tonight and she was great! Had a check and clean and a few x rays and paid no gap since i’m with Medibank. Paid absolutely nothing! Albeit the clean was a bit too quick, but I guess my teeth didn’t have much problems anyways.Thanks and see you guys again soon!