Five Star Aluminium Pty Ltd

This place is beyond shocking, I asked for sound proof windows for my daughter and I which they said they can do for me, I paid the amount I was quoted thinking I am paying for what I asked and it turned out to be. He removed my old aluminium and re done it for new aluminium, after i specifically went to them asking for sound proof windows, I mean why would I spend money on the same windows ? I called the guy named Sam multiple times and he promised to come and change them but he never came. He ignored all my calls. THIS WAS IS THE WORST ! DO NOT TRUST THEM AND DO NOT PAY FOR ANYTHING UNTIL THE JOB IS DONE IF YOU DO GO TO THEM.

A big thanks to Sam and the team at Five Star Aluminium for the supply and installation of the aluminium windows and doors for my home. Their guidance throughout the whole process was pivotal in making the right choices in terms of design and colour. Their showroom allows you to actually get a feel for what you are purchasing as well as simplifying the decision process when deciding on styles and colour schemes. Highly recommended for a great product and service at highly competitive prices. Will definitely use these guys in the future.

A big thanks to the Five Star Aluminium team for the supply and installation of the aluminium windows and doors for my home. Their showroom allows you to actually get a feel for what you are purchasing as well as simplifying the decision process when deciding on styles and colour schemes. The order and installation of my windows and doors was an easy process with no issues. I highly recommend for a great product and service. Will definitely use these guys again.

The only reason I gave them one star is because I didn't have the option of giving zero star.Our quotation inquiries began close to 10 years ago when we visited the showroom with our measurements. We provided our details with no quotation provided. That was the first time. Forward to the second time a few months later. Same scenario, only that time I had also called with the promise that I would receive the quote. Nothing.Fast forward to one month ago. The only reason I again went through the same scenario was to prove to friends and family that they pick and choose who they allow quotes to. Very discriminate it seems.It was a case of I told you so.

Show room is great and helped us decide what we wanted to go with, the salesman was very helpful and the service was good too. Best quote we could get and the quality of the doors and windows were perfect!Thank you for making the whole experience so easy, would highly recommend!

We engaged Five Star Aluminium to install glass and frames for our office fit out and we cant thank them enough for the standard of work and turn around. It was a very difficult project given the huge double glazed office windows (about 40 of them 3 metres in height) had to be carried up flights of stairs due to not them not fitting in the lift of the building,. The product and finish are nothing but amasing and we have had dozens of clients who have since used five Star and on seeing the work they carried out. As a business we do not usually write reviews for anyone, but cant recommend them enough. Their work has definitely been a game changer for our service business and impressions left with clients. Thank you guys,

Terrible service. Bought 3 windows from these guys. Order was not completed on time and all 3 windows had a major problems within 6 months after installation. They won’t fix unless I remove them and take them, back ( daughters bedroom and bathroom windows, even tho we were in lockdown. Went in with the parts and they were all excuses, sales “guy is not in” and “don’t have the parts”(the technician showed me that they had several in stock). Asked me to sms the sales guy which I did with the parts and receipt even tho the technician showed me that they had the part and still would not help. I had to call the sales guy twice and both times he told me he would call me back and hasn’t. I don’t care about the money…. It seems they don’t have any real customer service.Just because of the poor customer service, I will go elsewhere to replace the parts needed even tho it was their poor workmanship that led to the problem and should be covered under warranty. AVOID AT ALL COST AND DO NOT TRUST!

Every-time we use you - Best company to deal with and quality of work is off the planet . I saw a negative review below - they must be atypical customer you don't want guys. Knowing you for all these years Shane and Sam, please call us any time, ill be the first to find you work if you get quiet over the next many months.

Very unprofessional company. Don’t bother getting back to you with quotes. We had to chase up and three times told us they were doing the quote and that it would be sent. “Semir” (not sure on spelling) not “Dimi”even asked for my email to forward the quote and obviously pretended to take it down as he had no intention of sending one. Three weeks and still waiting. Have gone somewhere else. This is not a false review and I won’t be removing it.

I would be truly embarrassed if I was the owner of this business, The staff member I encountered was not a very good representative of the company. although reading the other reviews he might be the perfect brand ambassador for them