Southern Plus

Very disappointed with southern plus. Our experience was similar to Krishna Boddu ( reviewed ) although we also had a host of other problems, not been supplied the necessary equipment i.e. Hospital bed, wheelchair , table, incorrect sized pads that repeatedly take 3 or more weeks to be delivered.We moved to another provider and the difference is incredible, All equipment supplied within 2days of signing up.

Very disappointed in how long it takes Southern Plus to get maintenance done at the house. They have even put maintenance on hold whilst my Dad is in respite care even though there is no mention of this in the Home Care Package Agreement. Will change the service provider when Dad is back at home.

Very disappointed with Southern Plus. They were my mother's aged care package providers for about an year. They chewed up funding in the name of Case management + Admin fee: 67.56%. In addition to the government funding,, they were also charging $10 per day fee. They are not flexible in changing times for care either. They have their own agreement where they do not need to give monthly statements which is against rules. We moved to another provider who charges only 25% admin + case management fee. Mother is much happier with more care. Please be aware of Southern Plus case management and administration charges of 67.5%

They will Eat up your funds very quickly in your home care package with FEES. Cancellation fees if less than a days' notice means paying full cost of the service. Service cost $103.50. Cancellation Fee is $103.50. Nurse charges for unregistered nurse visits. Mother passes away. Email demanding final fees be paid.$480. The debt was around &349 last year. it seems to have blown out to nearly 500$! this year. Heartless. Even CHARGED fees the day before mum passed away! They charged us fees for weeks while mum was in Hosptial. Charged for every day! we ddnt use there services. I tell you what. Il do the sums if i find there is money left in her small estate Il pay the damn final FEES.