Zap Premium Salamanca

There is a staff there who is not very responsible, providing poor customer service and having poor problem solving skill. The customer service team should have a better internal communication. The lockers should be checked regularly, they sometimes stop working so that I have to look for staff assistance. Once I needed to wait around an hour to let someone open my locker. During the time, I made 5 calls and had been so worried to get a parking ticket coz my car key was in the locker. After that, I received no apology but was told that the staff deserve to have a rest. It was very unhappy experience!

Bathroom's are nice! Sauna! All equipment is top of the line and well serviced. Staff are friendly and approachable. Rock it! Pump it! Love it!

Premium is a really nice gym. The facilities are always clean and the staff are friendly - special shout out to Avery. It’s just a much nicer vibe than any other gym I’ve been to, and it’s never overly busy too!For the equivalent extra price of a coffee each week, I think it’s definitely worth the upgrade to premium.

Very happy with my experience at Zap Premium, the staff are very friendly and accommodating. The gym has great equipment and usually accessible even at peak hours. I appreciate the convenient locations of Zap as I can always find a gym when I am travelling for work or visiting family.

Lots of great equipment in excellent condition. Huge range of cardio machines available and always clean and tidy. Team are always friendly and helpful. Ash in particular has exceptional customer service and makes you feel truly welcome. It very much delivers a premium quality.

Edit. Multiple times the lack of cleanliness has been raised to the hierarchy, multiple times they claim to have dealt with it all of which has been a lie, showers go unwashed for days on end with no care for people's health... photos are of 3 day old stains and dirt...The gym itself is good, has some really weird and ozymoronic rules/views such as can have a 40kg dumbbell but not allowed a kettle bell over 20kg... make sure everything is perfect when you sign up because they won't change or accommodate for anyone. I feel this is not the gym itselfs problem but the head office that let's it down...all in all a nice set up, my personal gripes are absolutely no introduction to the technology they talked up so much and the steam room and showers need more regular cleaning but again, a pretty good set up...Won't post pictures in this review as that may breach other guests privacy... There is absolutely no parking either so be prepared for large walks or massively overpriced parking, it costs me $66pw to park for 2hrs per day.The response is also evidence of the lack of care provided, nothing has changed, just a thanks for your review...They also block the phone number of the complainant as god forbid a call centre actually served its customers

Love the range of equipment in this place. Beautiful bathrooms and nice mirrors to take gym pics

Excellent equipment and good atmosphere in the gym. Sparkling clean ! Helpful and friendly staff!

Really nice gym, clean, tidy and well maintained. Very new and in a gr8 location. Team are friendly and very helpful...We went while on holidays and they made it a fantastic experience..

Jess signed me up, she took me for a 5 star tour around the gym the with concise and helpful informationWould be a lucky day if you receive her service!