That's Furniture & Bedding Clearance Outlet

My partner and I recently purchased all our furniture for our first home together from this business. This was as it was very close to home and we wanted to keep supporting our local community. However this has been the worst retail experience to date. Furniture that we were promised months ago took5 months to be delivered after being told it would take 4 weeks. In light of this it was not the period of time it took to come, it was the no contact to us in regards to the whereabouts of our furniture that we have paid in full for; the avoidance of our calls and the rudeness that we were confronted with. To their benefit they did give us store credit to compensate the terrible service that the manager acknowledged we had received. In which we gave them a second chance with us purchasing another large item, hence forth spending more money in their store ; too only receive even worse service! This has completely deterred me from ever purchasing or recommending them, other than to the Australian Competition & Consumer Commission. Furthermore seeing this business reply to other reviews/complaints with ‘spam’ directly correlates with the store poor integrity and non existent customer relations!! I hope they take this as constructive criticism especially as I am still waiting for the last piece of furniture to arrive.

This has to be the worst customer service ever received.We ordered a two seater lounge, recliner and a lift chair in June 2020.Order was die to be delivered in October. Knew it was COVID but they were the terms they set.October came and went. We co tacted the Gawler store to be told that delivery would now be mid November. Asked to be kept informed and promised they would ring and let us know. No follow up call.Staff member blamed other staff member and called him useless and said he never called anyone back and promised to all us next day after ringing to check on progress of our order. Phone call never came.Went back in again after another two weeks. Blamed everything they could think of and again added another month for delivery. Then discovered that the lift chair was not even from the same company and in fact was in the Marion store. Wanted to pay the difference of the deposit and cost of this chair and take it but was told that I would also then have to pay another full deposit for the two seater and chair that was already ordered. I refused as I didn't think that their incompetence meant that I needed to find another $800 odd dollars to wait for furniture that was boat arriving.Tomd that furniture was due in January. then February. It is now March and have heard nothing.Rang today to the Marion store as the Gawler store is closed. Told to ring the mobile number of the Gawler store as Marion store does not have computer records. Told to leave a message and they WOULD get back to me. Knew they wouldn't, they haven't!The staff at the Gawler store have no customer service, no ethics, Wayne is just plain rude and never follows through on anything.I will be requesting my deposit back and cancelling the whole order.My paperwork says 12-16 weeks delivery. I ordered when COVID was well and truly happening and yet this was what is written in the paperwork they produced and I signed. I didn't set the delivery date they did! They have blamed the company in Victoria plenty of time also. Never their fault, always everyone else's. Even stated how they hated using that company because this always happens!!!!So now it is 8 months since I ordered the furniture. No calls, no updates, happy to take my money, happy to blame COVID for everything, happy to be rude and condescending but do not deliver. Disgraceful service and my patience has worn out.I will be asking for a refund and I will go to Current Affair if they do not give my money back.Shame That's furniture! Word of mouth is the best and worst kind of publicity. Your company ethics are shameful and I have and will continue to let everyone know to steer clear. At a time when businesses, who care about their customers, are struggling to stay afloat you should be bending over backwards to make sure your customers are happy. You have made our situation unbearable and enough is enough!Worst experience ever!!!Stay away people. They could not care less about anything but taking your money!!

Bought a recliner which was on special for $400 supposedly from $700 with the sales pitch about the amazing fabric"it was made of. When it was still under warranty I put in a complaint about the coating wearing off and supplied photos for them as requested to send to the manufacturer.I rang the store several times but they said the hadn't heard back from them yet.The chair is now 18 months old and in such bad condition it is fit for the dump! I contactedthe store again but they have denied that I put in a complaint before the warranty period expired.This is simply not true

Bought from these guys at the Gawler store on a number of occasions.Really happy with the service and the products I have purchased. Great quality furniture at great prices. Staff super friendly without being annoying and overbearing. Dealt with Katie, Joyce and Joel. All were honest and upfront and negotiated a great deal for us. Delivery was on the planned date, and the delivery guy was great too. Polite, helpful and accommodating. Will definitely be back to buy more furniture from this company. Support local and they look after you.

After an initial misunderstanding (more so on our behalf), we purchased a BEAUTIFUL CAPITAL 6 seater (1x2, 1x3 and 1x1) sofa. The manager Trevor and his colleague Anne Marie put up with several emails which had me ranting and raving about different things..at all times they remained PROFESSIONAL and worked with us to resolve our issues. We ended up with a better product, delivered, set up and placed in our living room by 2 VERY polite, professional young gentlemen. My husband and I would like to say THANK YOU and we really do apologise for our misgivings…We will happily return (you will probably think “Oh no”), and we certainly recommend your store to anyone who wants a good product, reasonable prices and great service.

We purchased a bed suite in store at Gawler. Given an estimate of 4 weeks. Three and a half months later it arrived. Understandably COVID-19 hindered the process, however we were continually lied to about the progress of the order and the updated time of arrival. We attempted to cancel our order but were unlawfully denied a full refund. During this time we ordered a bed from another company, however given the headaches we were encountering we cancelled our order with the other company and were given a full refund within days. We continued our order and eventually received the items. The quality is good, but the headaches and hassles that we’ve encountered during this process are completely unprofessional and unnecessary. I would recommend shopping elsewhere.

We have bought a considerable amount of furniture from here over the years - all of it locally made (and also purchased mattresses here too). If you like something and its not the right size, you can get the local furniture made to measure.

Had the best customer service ,so happy with all my purchases!Delivered on time!Wouldn’t go anywhere else!Thank you so much That’s Furniture and Bedding!

Fantastic customer service! We went to That's Furniture (Gawler) to look for some furniture for our new place. All staff were approachable and friendly upon entering the store. They made themselves available but also gave us space to browse ourselves. We came across a dining set that we really liked, and a staff member talked us through the variations and prices, even giving us a bit more discount on an already discounted product. We bought the table and chairs and the gentleman that helped us offered to get the chairs assembled for us, even though the dining set was actually cheaper than other options because chairs technically came unassembled. We arranged delivery on the following Wednesday. On that day, I received a lovely message in the morning (smiley face included), to say the delivery was on the way. Dining set was delivered and chairs were assembled at our house at no extra cost. Everything about this experience was brilliant and stress-free. Would highly recommend this store to anyone looking for good quality, affordable South Australian furniture with excellent customer service from store to delivery.

Went and saw Joel, a rep from that's furniture, at ttp pop up. He was very knowledgeable about the product and happy to answer all questions and provided a full demo. We decided on what we wanted and the sale went smoother than silk. We were given a delivery estimate, which was spot on. The friendly delivery guys came and installed the bed with little issue. When a issue arose I contacted Joel and the situation was resolved in 20 min.Best bed we have ever owned, comfy, great for body ailments.That's furniture offered us a great deal on a great bed.Will use these guys again when the time comes.