Chemist Warehouse Ferntree Gully

I was in the area for other business and dropped in to have a prescription fulfilled (I usually go to the Chemist Warehouse in Ringwood), and was advised that it would take 25 minutes before I could pick it up. No matter, I understand that things take time.However, I had to wait an hour before I could pick up my prescription. There was a line waiting to drop off scripts, and a line waiting to pick them up. Understaffed and over worked, everyone was waiting for about the same amount of time as myself (I kept on bumping into the same people who were also wandering the aisles to kill time). A task that would normally take me 10-15 minutes became an exercise for me to memorise the aisle layout of the store. If you have lots of time to spare, do consider visiting!

Pharmacist was rude and exasperated because my wife didn't know she had to provide her last name to get the prescription that THEY messaged us about. He then threw his hands in the air like we were getting in the way and should know our lines. Just because you've explained a process a 100 times to a 100 different customers throughout the day, doesn't mean the 101st customer wont need the same explanation.I've normally been quite happy with ChemWH customer service but this was so bad I had to double check the sign on the way out.

Yesterday evening I been to this chemist. I asked for help from a young male worker.He pointed at the medicine with his leg. Is that the right way to show to customers. We believe the drugs are kept in hygiene. But sorry to say NO. The same shoes he uses for the toilet. That means no hygiene.Before recruiting a sales person. Train him how to do customer service.Then I went to the priceline chemist.Thank.

Just letting you about your staff members how professional the are special mention to Lisa. Rachel. And Alexandrea beyond expectations thanking you peter ordner

came in the other day and got some help from chloe, i am extremely disappointed in this store and her i came in and asked chloe for help as i’m a disabled man and can’t read or see things very well. she had an attitude with me the entire time for no reason and would look at me as if i wasn’t supposed to be talking to her. she was extremely unhelpful and would just just give me attitude every time i asked a question, it felt very unwelcoming being helped by her, she needs to learn proper customer service because this was an absolutely shocking experience

I’ve been going to this chemist since it opened, and have never had any bad experience. Totally opposite.

This is for today’s experience only. The chemist Tony was rude to not only me but the front counter lady. He was even told to lower his voice in the background. Other customers online were standing with their mouths open. Usually lovely chemist to visit

Always friendly and willing to offer a receipt with every purchase.Handy when you are dealing with clients money

I have never ever experienced the wait time to have a script filled at a single other chemist.To regularly have to wait 45minutes or more just to have a script filled is beyond ridiculous!This has been an ongoing problem for many many months now.A very simple addition of another pharmacist to the staffing roster, would be an obvious way to solve the problem.Or perhaps they can’t get staff, due to the store now carrying such a bad reputation?Why is this wait time to have a script filled only an issue at this store?If other pharmacies do not have this constant, ongoing problem…. Why does this store?And why has it not been addressed?