ELK

The most appalling customer service experience I have received in my life. I entered the store, and was looked up and down, and ignored. Upon asking for help, I had a large amount of irrelevant items pushed into my face, that didn’t suit my Occassion, or my style. I feel that despite their goal of representing them self as ethical, you need to enter the store and experience their treatment of customers for yourself. I was made to feel inadequate and inferior. I was not listened to, instead, I was just seen by the model store assistant as just another way to reach her KPI. I believe I heard her tell another customer her name was “Sahan.” This is not acceptable customer service. In future, please try to treat all customers like humans.

I purchased a bag that I discovered had a leather fault after taking it home. The staff were fantastic to deal with. They were incredibly helpful in arranging the return by post, and were super efficient in replacing the product as quickly as they could. I could not be happier with my replacement bag. The quality is magnificent and I doubt I'll ever need a replacement. This bag is for life. Thanks, Elk!

Elk's 2021 collection is sensational. Shopping there is always a pleasure as the staff is attentive and charming. Yesterday I escaped with 3 treasures. Who'd venture into in an ordinary shop when Elk offers so much more?

I had do much fun shopping in their Preston shop, l love the ELK clothes and the gorgeous woman helped find the pieces that suited me. I did try on many items and was thrilled with my final selection

I have really warmed to Elk. At first they seemed a bit too expensive but I have since realised that for that level of quality, the price is very good. This store has lots of size selections as well as gorgeous accessories. Keep up the good work!

Service quality and supporting a local business

Helpful staff, ample parking, full range in every size.

Beautiful wearable pieces, great range of accessories. Their online deliveries always arrive impeccably packed. Their knits are really lux and generously sized. a great brand if you are tall!

Great service, super friendly staff and prompt responses