Freedom Kitchens Richmond

I wish I had read these reviews. We are now nearly five months in to trying to get a kitchen renovation done. After two failed design attempts as they promised what was not possible in our apartment, we are now being told it will be a mid-June start to our build. That will be seven and a half months since we started this project. The only thing they are good at is taking your progress payments along the way. DO NOT USE THIS COMPANY, they cannot be trusted.

We had a good experience with Freedom Kitchens, they were prompt and helpful. The timeframe was extended but this was due to covid and the necessity of doing extra work on our kitchen which was not part of their designated work.We are very happy with the final result and both the designer and installer made helpful suggestions to improve the kitchen along the way. The only criticism we have is that the final benchtops were more expensive then quoted as Freedom did not take into account the window recesses.

To put a very long story short, my entire experience with Freedom Kitchens in Victoria has been filled with false promises, errors and wrong doings, lack of ownership nor taking responsibility to see things through, no proactiveness, and lastly the failures in meeting expectations promised. I have drained myself trying to either get matters resolved or to try and progress matters but I have not for once seen this reciprocated to acceptable levels. I eventually cancelled my contract with Freedom Kitchens.

Freedom Kitchen is the worse to deal with once you have signed the contract, they make you to sign the list that are to be delivered. Customer are expected to be professional cabinet makers, which we are not. Once signed, things are delivered. I have started to install 5 months after the delivery, panels are incorrectly delivered and some are damaged. Freedom refuse to replace or swap because it has been signed off. How would be know if they were damaged or the wrong size, until we start installations? Freedom refuse to provide a solution and treat customer like robot. Highly transactional business and feel like I am not talking to a human every time I call for help. Thumb down for post service all around.

Where do I begin? We went with Freedom Kitchens as we were under the impression that it was a smooth process where the kitchen would be designed and built hassle-free but it's unfortunately been the polar opposite. Our kitchen now has a 3-month delay, a different kitchen to what we initially approved, and multiple price increases all due to the incapability to get our design & measurements correct (we are out of pocket an extra $6000 which they refused to cover even though it was due to their incompetency).Customer service has been nothing short of atrocious, they don't call back and refuse to take any accountability, except for one instance they rang and abused my wife. All the incorrect parts that they sent to us we asked to return including the sinks, which they also made us pay the postage for.I also work at a digital marketing company so it wasnt hard for me to find that they regularly remove all their 1 star reviews, but I found hundreds of them sharing similar stories to mine.I sincerely regret having anything to do with Freedom Kitchens and I beg anyone else to steer clear of them. This was one of the worst experiences we have encountered.

The worst customer experience I've ever had. So many issues. Products are good quality, however once delivery is complete they are impossible to deal with; unresponsive and when you do get through very rude and unsupportive. I've had so many issues including missing parts which 6 months later are still on back order and incorrect lighting design which has left me with a very poor looking installation for a $30k kitchen (excluding installation costs)! Be aware overhead cabinet doors hang below the cabinetry so they don't require handles but look terrible.

Be wary, they will make promises they don’t keep. Non-responsive and un-accountable. Product arrives damaged or not at all, do not recommend.

Cancelled our kitchen 2 weeks prior to delivery with no logical explanation.Tried calling several times and left messages but calls NEVER returned.Tried to get the Victorian state manager to sort out absolute waste of time. Do not ever use them.

I would not recommend Freedom Kitchen. All promising at the beginning but then it all falls apart. No communication through the entire process. You need to be proactive and contact them. I have a 1/2 finished kitchen and laundry with no communication on when it will be completed. With 2 small children to feed and cloth, this is concerning. Extremely disappointed

This is the first I write a bad review,. … I have been brokenhearted with my Kitchen from freedom..initial consultation was brilliant and I explained to the lady that I have a dyslexia problem so I really need good communication. But from that time onwards there was no communication it would take so long to get hold of Freedom and then they had to find the correct person to speak to so it could be three four days before I heard back .. and then still I wasn’t sure if they got the msg right.my top cupboards are all too shortit’s painstaking having to communicate through there website on such a major renovation ..I was promised an installation dateI had to wait five month to get it installed .. I begged them that I had a mum that fell down an escalator and we needed a kitchen quickly ..Soo I was without a kitchen a total of 5 monthsSo sadly, what was meant to be an exciting project became a very stress ful time off my life ..Would hate that to happen to any one else, looking for a kitchen..