Crunch Fitness Chatswood

One year later. I'm doing another review. I'm going to cancel the membership. They removed good classes without notice. Cancelled classes are still available for booking. After so many times telling the front desk, it's still not rectified. There's no respect of our time. All the travelling and getting ready only to find out the class is not on. In addition, there's no good mix of classes. You get so many dancing classes but not proper workout classes. It's not a cool gym anymore. If you are fit and looking for some hard classes. This gym is not for you. Maybe for ladies who love dancing, it's ok. I also found the crunch management only reply to good review and ignore bad reviews. Happy to be proven wrong.Below is what I wrote a year before, no reply from crunch.The experience of my first time back to crunch in 2 years today was unfortunately awful. The first class I wanted was cancelled in the last minute. The staff at the front counter didn't even bother to let the people waiting in the classroom to know. I guess they were busy chatting. Not apologetic at all. It's definitely not the crunch two years ago. I regretted prepaid for year. If I don't see improvement, I will have to ask my money back.

It is a spacious gym with many equipments. Membership is cheaper than many other club. Hygiene is not so good though, I don’t see many people bring towels and it is not mandatory here. Zumba classes is the best

This gym is situated in a great location, right next to the Chatswood train station!! So accessible for anyone travelling via public transport!! They have amazing group classes including yoga and boxing!! And weekly membership fee is lower than many of the other gyms!! I think Crunch is amazing!!

The gym it self ain't to bad, however from a hygiene perspective they need to stay on top of full sanitiser bottle to wipe machines down after being used! I asked a lady at reception and she didn't sound worried at all. So there was one half full bottle for the entire gym, this seriously needs to be addressed asap! We shouldn't have to pause our workouts to search the gym for a spray bottle to wipe machines down after we use them. Shocking!However there's one gentleman who opens Mon-Tues and he's always on his game! Pay attention team!!!

Huge gym with a wide range of equipment. Open 7 days as well which is always a bonus. The $16 membership allows you to attend free classes which take place everyday with multiple options to choose from.If you're having trouble finding the place just like I was, look at the photo attachef. Its actually near Chatswood Interchange near the station, look for the big escalators with 20+ steps (you cant miss it!) and go up the escalator, then keep walking to your right. You should be able to start seeing Crunch Fitness logos.

I am sharing this to warn people who are attempting to join this gym for a short term (if you are traveling or if you only want a gym for a month or two). I was with anytime fitness for a year and had to relocate, and had to transfer my membership to a friend. Hence, I was looking for a gym for 6 weeks before I relocate. Crunch was my choice due to locations and the fact that I didn't have to return a key after the membership ended. I went into the gym to chat with Dom, who did not provide sufficient information when I asked if it was alright to sign up from May to July. She gave me specific instructions which was not honoured by the manager the next day (I'm not sure if he was the manager but he just said he was). He kept repeating that mine was a complicated case and refused to change the cancellation date, specifying that it could be done later after I freezed my membership. Later, I realised that there is a minimum of 4 weeks for membership freeze, and the base membership fee is literally for the last 4 weeks of the membership (even if it's freezed). I have also tried emailing and calling the gym. With much effort, nothing was settled and I wasted $60+ on 4 weeks of membership, which is not a huge amount. However, I understand that it is not fair to the consumer and creates unnecessary stress, and hope that future consumers will be wary before signing up with crunch chatswood.

Highly recommend this gym. Have been visiting from the USA (Crunch member) and the staff are so friendly and super helpful. There is loads of room and equipment and it is really clean. Mornings are busy but not super crowded. I would be very happy if this was my home gym. Only wish they would provide towels (as per my home gym)

In order to pause membership you need to pay $15 and provide proof of why you want to pause; 1. a medical certificate 2. documents you are going overseas or 3. anything related to why you are wanting to pause. Why does a gym need this information?You are already charging me extra money to not provide me a service of going to the gym - cancellation is free and now I have the nice decision to go to a different gym when I start working out again.

When I first walked in I was meeted by a very friendly worker called James. James was a handsome warm hearted young man who went above and beyond. But on the other hand there was a very nasty manager called Nathan who kept giving me dirty looks everytime I saw him. I thought nothing of it until I was half way through my set of 200kg squats when someone kicked my leg out. Lucky for me my legs are made of iron and I hardly felt it but I could tell the person who kicked me had bad intentions. When I looked around i saw the minuscule manager Nathan looking up at me. If I wasn’t so unbelievably humongous I probably would have severely hurt my self. Nathan is a horrible man. Also why the heck are the plates in pounds we are in Australia.