NQ Auto Group

I booked my Maxima in for a service via their online booking system. It was never confirmed. I turned up on my booking day and specifically told them that my wiper blades have just been changed. I get a video report from a guy who can't even speak English, rabbiting on about countless issues with my car. Most if them were nonsense, or blatant lies. At 1PM they phoned me to tell me that there are several issues with my Maxima. The first issue was that I needed new wiper blades. This just set me off, because I specifically told them at check-in that they were top of the range newly installed wiper blades from O'Brien's only yesterday So this was either a blatant lie or a comment from an incompetent staff member. Then they started going on about other issues 'they had found', one being that a new pollen filter was required. The vehicle had a new pollen filter installed last service. At this I got angry and told them to just do the work I asked them to do and nothing else and on that note asked to be transferred to a manager. The service manager was not available so they persisted to patch me through to the Customer Care Manager, who turned the conversation around to make me the 'bad guy'. Although they were polite their ethics have a lot left to be desired. Do not get your vehicle serviced with Parry Nisson aka NQ Auto Group. They'll rip you off.

Anthony's friendly no fuss approach made the process of buying a used car absolutely stress free.With our limited time and busy work schedule the transaction was faultless. Nothing was too much trouble and there was not one ounce of pressure from him as a salesman. Anthony returned phone calls and emails promptly. We would definitely recommend Anthony at NQ Auto to purchase a good quality used vehicle.Thanks Anthony for delivering on the request of the bow and organising a spare key to be cut after the sale too. Fantastic customer service.

A great place to buy a new vehicle, I got my Navara from there and the staff were amazing. All my servicing is also done here. I can't fault the staff or work.

I ignored warnings and went for a service.This here is only the short version.Took 6 hours to book my car, XTrail, for a service. Online didn't work, so had to call many times. Booked $279, when picked up, $450!Car is great, just 2 repairs noted. Ok, go ahead. Booked in again. They ordered parts for one repair! Picked up, and noise is worse than before. Staff member Sue told me to drive home. My neighbour said, car is NOT driveable. Called Sue, she said, just drive it back! OK

The car salesman was perfect, couldn't fault him, HOWEVER a female staff member in the service department came out,was rude to my husband ,then bellowed across the yard to move my car.. explain to her that there was no where to park,so hence why I parked in the rear carpark to up a new part and response was I don't care" and stormed off. Rang to speak to management and neither of them could be bothered to return my call..."

A great friendly and helpful team from anthony in used cars to john in new cars also jason in finance and kelly in the extra care departments can't thank them enough for their outstanding service. We would reccomend the nq auto group to all our friends.

Thank you so much Paul Dunstan for the amazing service in taking delivery of our new car. Yes it was a wait but was expected and the communication through from signing up to taking delivery was amazing. I would recommend your services to everyone. Wonderful man to do business with and will again. Thank you so much was an amazing experience from beginning to end! One very happy customer today! Thank you also to Kelly and Steve for the assistance given to Paul during this time.

Highly recommend this dealer. I received excellent service from the time I looked at cars, until the time I took delivery of the car. Paul was very helpful and provided excellent service, as did all the staff I has contact with.

Hands down, singularly the worst, unprofessional cowboy company in Townsville. My airbags have been recalled. So I called them to organise for the job to be done. Call you back in 30 I was told multiple times, they never call back. You have to call them. So for 2 and a half weeks this was a lie that was told to me to stop me calling then. Was lied to and told my car would be picked up on the 8th. The towing company said false, they hadn't booked it in to the 9th. So I call them again. Young fella answers and promised pick up today between 8.30 and 10amAnother lie, towing company said not booked in until after 12. Parry Nissan are nothing but yes men. Empty promises, unprofessional, cowboys. How hard is booking in a job and having to stick to a schedule within reason? They can't get dates right, let alone time frames. The run around plus with these guys.Steer clear.Go elsewhere

Fantastic staff. We travel a lot long distance, therefore rely on our car service to keep us safe a thousand kms from anywhere. Every person we spoke to was great. Explained in simple language what was done, why, and what to consider going forward. Remarkably priced. Thank you.