Hot Water Sunshine Coast and Gympie

We had our hot water system fixed by SunCity in 2016. They replaced the thermostat. Only 2 years later - it failed again. After reading the poor reviews, we decided to try another company. They found the thermostat had failed again - but the date on the thermostat they removed was 2013. It appears they are using old stock and it has not lasted long. SunCity had way higher fees for replacing the thermostat.

I ‘m very impressed with your service. Scott replaced my faulty hot water system within the same day. Darren spent a lot of effort for fault finding the two existing damaged tampering valves and replaced them at no extra cost. If you have a hot water system, look no further than Sun City Hot Water Plumbing. Highly recommended.

We recently had a Bosch heat pump installed by Sun City. They were very keen to install and get the system paid for. When our neighbors complained about the noise, I rang them for advice on how to change the programming. I was told that the advice would cost me $160 ($40 for call out and $120/hr for labour) I said I was just looking for advice over the phone and was then told to just look up you tube. It’s dissapointing to get the brush off after spending good money on the system. The service team at Bosch were helpful. It’s a shame Sun City don’t match up.

It has now been 6 months since SunCity Hotwater installed a Envirosun TS Plus Solar Hot Water system on our roof. SunCity were extremely professional, knowledgeable and helpful. A very good start. To try the system out, after the initial tank heating up, we turned off the electricity to just let it run on solar. That was 6 months ago, and the two of us have never lacked hot water. We cannot recommend the SunCity Hotwater staff, and the Envirosun system enough. Thanks Guys.

Very impressed with your service. Scott called in on his way to work, looked at my old leaking hot water system, took photos and called me back 20 minutes later with a quote. He was back within the hour with a new one . He was fast, friendly and very efficient. Your prompt and hassle free attention to my need for a new hot water system was outstanding. I will be recommending your firm to all. Many thanks from a satisfied new customer.

Complaint - overcharging for system check.The service guy who came out was fine but the $165 call out/check fee is too much for 15-20 mins onsite to tell me there is nothing he can do and need to call a sparky.

Fantastic service and honest competitive pricing. We phoned Sun City Hot Water at 7:30am and their technician arrived at 9am. He removed and disposed of our old system and installed the new one - dealing with a tricky installation space with no fuss. We had hot water back within a few hours. Truly impressive service. Thank you.

Rang these wonderful people on Easter Monday after finding out we had no hot water! Darren was actually working in Brisbane, not thinking he would make it back to the coast in time he said he would be around at 7.30am the next morning, which was appreciated. Well about 2 hours latter Darren calls me and said he was back on the coast and he would come around and help us out...another hour later HWS fixed and hot water ready for showers that night! Can't recommend this company higher...polite, professional and rare! Ken Price Alexandra Headland.

I realised this morning that after 15 years my hot water cylinder was no long working. I didn’t want to be without hot water over the weekend, so got online and found Suncity Hot Water plumbing. Being a local family company I decided to try them and am very pleased that I did. I spoke to Sarah at 8am and in no time their head tech called around ( ringing to tell me he wasn’t far away). I was then waiting for a phone call to see if they had the cylinder I wanted in stock, but in the meantime another tech turned up to get ready for the delivery !!!! New cylinder installed by just after lunch, fantastic service. This was in spite of the cylinder being in a hard to get to area of the house.

Fast service on an Easter weekend ... Darren fixed us up - very old heater needed new thermostat and element. Recommended.