Australia Post - Kings Langley LPO

Abhorrent customer service. Expected 2 parcels but only got 1. I showed them 2 different cards, and they said they were for the same parcel. How is it logical that 2 cards would be written for the same delivery? I asked them to check again, waited 10 minutes, and they said they didn't have it. Then I asked again, but they were rude saying don't bother

Dealing with this PO is always a sh1tfight. I'm am always glad whenever my delivery to collect gets taken to Marayong PO instead of here.

ZERO STARS! Not even ONE!Avoid to going to this kings Langley Australia post store! They re rip you off,The old man were checking this box, weight and decide to charge me 26 dollar for return to AncestryDNA saliva sample pack. where it’s supposed to be free cos it’s already paid obviously right..so we argued he want me to pay, I refused so I walk away… I went to other Australia post store, they say it’s free… ofc it’s free it’s cover fee return from the ancestry company so clear I was right….this store is rip me off he don’t care if this ancestry box saying it’s already paid. :/ he just argue u whatever he think is right… so beware guys! :(

Shouldn't offer a passport photo or passport application service if you're unable to do this. 2 unsuccessful trips to the post office and still no closer to lodging a passport application for my daughter. Can't do passport photos for children & can't print on Saturdays! Won't be using this post office again!

30/06/2020Hello, I came in today at about 3:30pm with about 12 parcels to ship out through registered post and some express. Just wanted to take the time out to give positive feedback on the girl who served me. She was very lovely and polite and patient throughout the whole thing. I was very happy with her service!

Don’t bother attempting to ring this LPO as they will never answer. Their message is you ring in business hours (in which I was doing)

This is our favoured post office to go to. The staff are excellent and very helpful. We go here with our postal needs. We collect all our undelivered packages from here too and there has never been a problem with them. Plenty of parking in the shopping centre car park, the shop is well signed and easy to get to. Located very close to the Coles shop.

Pretty bad experience at this post office. I turned up to submit a passport application without appointment. The old fella asked whether I have an appointment and I said that Stanhope Garden Post office said I don't need one but coz I was close by and came here instead of Stanhope Gardens. This guy rudely said then y u didn't go there". I then politely asked if there is any appointment available for today. The old fella said No

Have had friendly, competent service here for 35 years. I have no complaints whatsoever and the range of packaging is excellent. It is popular and queues can form if a complex transaction arises at the counter. Early to mid-morning is not a bad time to shop here.

Kings Langley LPO, NSW.On 25.11.22 at approximately 2:10pm I went to the Kings Langley LPO(NSW) with my wife to present “Land Title Verification of Identity Form”. Before I went, I searched Aust Post web site and copied a page in “How to verify your identity with Australia Post”. This page clearly says “There is no need to make an appointment”I had a copy of this with me when I visited the Post Office. At the time of our visit there were two staff, a male and a female at the front desk serving customers. When I had my turn, the female staff called me. I handed the forms and asked her to please verify the identity verification as required.Surprisingly, she was rude and told me that ‘this is not the time to do this and you must have an appointment and come back on another day’. She took a pen and paper out to give me an appointment. I had a print out from the website ready for this reason, expecting this kind of nasty staff. They should be ashamed of their behaviour.I was very disappointed and showed the copy of the website I had. She read it and went inside and called the male staff to front desk. I asked him why she lied to me. He said the identity verification takes too long and that is the reason why they are trying to avoid this type of work. This was a horrifying statement as they are paid for this service by Australia Post.From my previous experiences, I am aware that there could be possibility that we could bump into a horrible staff in public offices. This happened in reality at Kings Langley LPO (NSW) and this behaviour is likely to have a detrimental influence on Australia Post.They are trying easy ways to finish the day misinforming the customers. Not following or not aware of the rules and regulations pertaining to their work. They should not be employed in these places. They bring offensive practices into Australia. It is quite obvious; this female staff did not want to serve me.However, at the end of dispute, the male staff thought that there is no way to escape and unwillingly did the verification for both me and my wife.They forget the fact that the Aust Post is a service not to misinform and send customers away but to help. I feel sorry for Australia for having this quality people in the Australian work force.The reviews in website are an excellent proof to their horrible, disgraceful customer service and this service is not recommended to anyone.