Pizza Hut The Lakes

I had a positive relationship with this franchise prior to my recent delivery, which ruined that relationship.I had made a $60 plus order and rather than the driver follow the instructions given, lied and gaslit me to as why he wouldn't leave the delivery for me as instructed.Feeling disgusted, disgruntled, somewhat apprehensive and feeling an unusual type of anger, the type where you know someone has deliberately intended to undermine you, I met him to collect the order in person, at which point he was discourteous in language in how he addressed me, pretended not to understand me when I corrected his erroneous use of language, had the gall to ask me whether the order was mine and was in action holding my meal and the money that financed it hostage.This was a terrible experience and very disheartening, as I had been robbed by a different delivery driver and let down by the organisation the driver represented earlier in the week, all the while I was recovering from several injuries sustained throughout the week, which limited my mobility.Due to this abhorrent discourteousy, this franchise is unworthy of my presence and God has abandoned them.

We have has a few pizzas from the Hut over the last couple of months but tonight I received my regular order of a Butchers Block pizza which was very disappointing. Called the shop and spoke with a very apologetic employee (I'm so sorry I missed his name) who said he would inform his manager who was currently on break. I asked when I'd receive a call back and he said 15 minutes. I received the call back in about 2 minutes and Aiden apologised and requested photo evidence of the sub par pizza which I provided over the phone while I was still speaking with him. He agreed that the pizza was not up to standard and personally remade a replacement which was delivered not long after my phone call. This pizza was much better. We sent the below average pizza back with the delivery driver in the hopes that it provides valuable feedback for other staff members.Thank you to all the staff at Pizza Hut at the Lakes. I'm looking forward to next week's order!(one picture of the sad butchers block pizza, one of a supreme pizza we received with it and another of the fixed up butchers block pizza.)

I have ordered pizza delivered from here dozens of times. I've only had two disappointing experiences that have been resolved. Delivery drivers are friendly, you get more toppings and bigger pizzas than their competitor.

Long story short. Order at 7:30pm and delivery arrived at 10:00pm. I never experience this with Pizza Hut, never again will I order from lakes Pizza Hut.

We ordered 2 today the taste of the pizza was not right 4 people had a piece and all complained about the awful taste on the base. we order each week no complaints before. I called the store to let them know that if they spray the tins with oil it tasted rancid (bad oil) . More got thrown in the bin than eaten.

MOST PLEASENT AND HELPFUL STAFF, BEST PIZZA AT LUNCH ON THURSDAY 6TH APRIL 2023 LOVE GEORGIA P

Very nice pizza, but they have to learn how to cut pizza properly. Out of eight peices of pizza there was two peices way to small.

I ordered some wings and when it got delivered which is just around the corner I had to cook the order myself because the wings were cold and felt like they just defrosted

Gave up trying to order deliveryHopeless automated system switch me to South AustraliaOnly option was to drive there and pick up

Any more lay back and the worker who served me would be dead!!! Totally unhelpful and unconcerned. I ask questions, standard answer was I don’t know.Food rated more than a one but couldn’t get past the service or lack thereof.