Duffs Jewellers

If you want good customer service, shop elsewhere.I’ve had very mixed experiences at Duffs, but, overall would not recommend.I arrived at 925 on Monday to have my ring resized and the store was not open. I was told 5 minutes, when I came back 10 minutes later they said they were still setting up. The two girls setting up were giggling and rolling their eyes at me. At 940 the manager, Jeremy, opened the door and asked me what I wanted. No apology for the late opening, or reason. When I said, again, that the store lists it opening hours at 9 and that it was difficult to get there when I have a baby, I was offered a sarcastic apology. All 3 staff members, including the manager, were rude.Another experience is while My engagement ring was being custom made, my partner asked for an update and the staff could not find the order and had no clue. He was assured that the manager would call on the Tuesday (this was on a Sunday), which never came.We have had good experiences with some staff, such as Georgie, but highly doubt we will get our wedding bands from their based on these experiences.

The staff at Duffs Waurn Ponds have been amazing, They help me chose my partner engagement ring, which she loved. We also got our wedding bands from the same store, from another staff member who was also lovely and very helpful.

Best customer service in Geelong, Liv was awesome to deal with and Ashleigh made my mums day.Makes retail shopping worth it.

The ladies are always nice and friendlyLove buying gorgeous charms for my Pandora Bracelet Louise

I recently had amazing customer service from the team at Duffs Waurn Ponds store. I had my wedding rings resized after not wearing them for about 10 years. I was quite nervous about doing this but the staff put my mind at ease. Even during our last lockdown nothing was too much trouble for them. Thanks Duffs. You went above and beyond. Especially Jez - you made it seamless and I thank you.

If I could rate this place less than one star I would have. I have never experienced such racist, unprofessional and disrespectful behaviour by a sales assistant! The middle aged woman, Michelle, was not only ignoring the fact that I was standing right in front of her trying to ask her a question about their jewellery, but also clearly discriminated against me because of my skin colour since she did not bother speaking to me but as soon as a Caucasian couple walked in she ran to serve them!

Extremely impressed with the service and quality of jewellery at Duffs and we will always get our jewellery here. Thank you.

Liv served me tonight at pandora she absolutely helped me out in purchasing the best presents for my daughter for Christmas. She is an absolute super star.

I got some jewellery i inherited remade and the customer service i received was above and beyond. They went threw all the pieces so carefully, let me trade in gold from piece's to take off the cost of the remake and came up with such beautiful designs for the remake and when i got them the quality was outstandingSo helpful and so patientHighly recommend