Australia Post - Prahran East LPO

Worst post office I have been to. Huge queue while 3 staff members are chatting and laughing out the back.No regard for social distancing, calls a customer up while I am standing at the counter.Senior gentlemen serving was dismissive - could not even bother searching for an item on the computer when I had a tracking number.If you have a choice go to Windsor!

This is the worst post office. I had to leave work early to collect some parcels and was told I had to come back because my parcel 'hadn't been sorted' Interestingly enough she asked the 3 people in front of me to come back also however they rudely told her no and guess what! she found the parcels that 'hadn't been sorted' This staff member was more concerned about getting out on the dot rather than finishing a job. The most disappointing thing is that the lady was so rude and blunt to me even when I was polite and explained I'd left work early and I really needed these parcels as they were gifts. Maybe if I'd had the same attitude as the people in front of me I would have received my parcel. If my Parcel slip says its ready to pick up - it should be ready to pick up.

Terrible service.I had 2 parcels to collect yesterday, the man that attended to me was too inconvenienced to locate my second parcel and dismissed me. I was absolutely stunned at this man's reluctance to do a bit of searching to deliver the expected service (eg. what he is employed to do) and the manner in which he dismissed me.His colleague was helpful enough to get my second package.Its a bad reflection on how Australia Post educates, and / or selects the person they employ to deliver their service.

The old owners were lovely but the new ones are absolutely amazing! I go there everyday for work & they are so quick & polite every single day. Best service ever!

I receive less than 50% of my mail and that is being generous. They also send back mail that is correctly addressed all the time even though the address is literally written on my building. I can't wait to move so I never have to rely on them again. When it goes through the other post office in Prahran I receive everything.

Wouldn't serve me for a passport application/photos despite this being literally advertised in their front window and in the description on Google provided by the owner! I deliberately went at a quiet time and was the only customer to three staff members behind the counter. Absolutely joke, and the customer service is always so rude too.

The worst post office ever. Rude and don't ever expect a good customer service. There is none.

Rude and unhelpful in the extreme. Further, language issues make for very difficult communication. Top tip - walk down to Pran Central for prompt professional service.

owners have always been lovely and very helpful. not sure why there are so many negative reviews, especially as some seem to be about aus post in general not this specific post office

This review is specifically for the man with the green ring on his pinky. You are a really incapable employee of the post office.1) the position that you do requires some form of customer service, which you have close to none,2) you consistently ask customers for information that’s already provided to you,3) you seem to never be able to find parcels even after ‘searching’ for it twice/thrice/etc making customers wait unnecessarily longer.This is a shame to this post office as they have a couple of lovely staff.