BIG4 Traralgon Park Lane Holiday Park

Sad to say, one of the worst Big 4's that we have stayed in. Asked about site before entering and was reassured all was good. Well, I drove to site. Next door had encroached onto ours by over 2 meters. No sullage point. Also, even though the mini golf, laser tag, ect, is open to the public, anyone off the street can access the park and sites. Great idea's but wrong direction. We had issues with staff and service. It's a big park for the kids to roam around do you need to be vigilant, but that's it as mini golf laser tag you get at a discounted rate not free. The climbing ropes were closed for maintenance.

Stayed onsite with pop top. Park pretty squishy, max two night stay, otherwise kids will get bored. Indoor playground great. Worth driving to terra bulga if nature is your thing.Outdoor play area in need of some TLC over winter. Jumping pillow good. Caravan shop next door a good place to get any spares needed and to check out new vans

I had my sins birthday party here and the kids had great fun in the play room. Staff were very helpful. Kids loved the little train ride too!

The shower / bathroom full of black mould, there was a spill of red liquid on the wall that wasn’t cleaned up. The couch underneath the cushions was full of food and bottle caps that were not ours. It had clearly been a while since the couch had been cleaned / vacuumed.The toilet smelt like urine on the floor/walls. The curtains are mostly broken and falling off the rails.The playground was half broken.Upon arrival to the cabin we had no tea towel, no dishwashing liquid and no dish cloth. They provide some knives (a set that has missing parts) but no chopping board to chop anything on.The pool was dirty, the baby pool isn’t very deep but you couldn’t see the bottom it was that murky. The pool says solar heated but even on a 33 degree day during a week of hot days it was freezing cold. We ended up going to the Traralgon Leisure centre instead.It was nice to be away on a family getaway and the jumping pillow was good fun, so overall we had a good holiday but the place needs a lot of work. It’s also quite small so it felt cramped as it was fully booked so a lot of noise.There was some metal plank connected the road to the driveway of the cabin next to us and kids drove over it on scooters about 1000 times during the day and it made a super loud clanging noise. They did it late (like up til 11pm) which was not fun. Not sure why it was there but I’d suggest a different method to fix it than something temporary and loud like that.

Thank you for running such a great caravan park.We loved our stay - even though the rain was persistent, it added to the overall experience.We love the park, we love traralgon. Thanks again.Neil.

Did not live up to our expectations. I should have read the reviews before booking.Photos on the website do not match what you see. There is a lot of TLC that needs to be put into this family park.Understaffed - poor communication - staff not confident and available when you need them.Activities not opened at the correct times and no one there to help you and assist at the activities.Poor customer service on check -out.Hard to manage the families who are staying at the park and also all the outside people coming into use the facilities.Not sure if we will stay again :-(

Great for kids! Lots to do, was a great please to stay after being on the road so long, had a warm shower and washed & dried out cloths and was ready for the road again, did not want to leave. Good if u get up the front of the park so not to far to walk with kids.

Poor form for a big 4 I normally love them. Very small dirty pool (the pictures on website make it look way bigger) was very cloudy water not clear, looks like not enough chlorine couldn't see kids under water. All the kids became very sick on departure and it in hindsight I think this was due to the pool. Looks like no maintenance specific person attending to it and just receptionist doing it at night q. Also noticed major maintenance the ropes course is of course not open but there was a broken Jumping pillow, unsafe playground steps both became closed at some point during our stay. Leaves all over the mini golf, unsafe gym equipment, ball cannon not operating in play centre. The park is nothing special and doesn't live up to a big 4 reputation. Wrote an email and 7days later no reply even though reception said I would get a response. So disappointing. Not worth the money I expect more from big 4 brand.

Stayed here for 10 nights in an updated cabin, cabin was nice.In the 10days i was herenot once did it get serviced. The amount you pay you would expect better, especially for a bloke here for work trying to earn a dollar living away from his family.The shared bathroom had no soap in any of the dispensers, the hand sanitisers were all empty aswell around the amenities.The park is also not close to anywhere meaning you need to drive into town for supplies or restaurants etc. Not a great location.My coworker walked into his room on the first day and was greeted with a room that had not been cleaned at all, and an unmade, slept in bed. No compensation was given despire putting him elsewhere for 1 night then having to move all his stuff back again the next day. A free wash in the laundry would of sufficed.Next work swing we will be staying elsewhere.