Crystal Realty

Absolute worst Agency I have ever dealt with. Extremely unorganised, and conveintley lose emails and details of complaints/messages and requests for anything to be fixed or dealt with. Terrible at record keeping. Allowed mold to grow in the home and it took a ridiculous amount of back and forth to have any action taken. No concern for health and safety of tenants. The place was extremley filthy when we moved in and bond was withheld for no sunstantial reasons. Abslutley shocking.

Angela Lytsioulis has been my real estate agent for the last two years and by far has been the best agent I’ve ever had, she is so incredibly responsive and we have anything fixed within an hour of flagging the issue. I cannot recommend her enough.

May Aoun from Crystal Realty has recently sold a property of a dear friend of mine. When meeting May, May was really professional and it was a pleasure selling a property with her. She managed to sell the property within two weeks, which was an amazing result for us. Thank you for your dedication. Would recommend May Aoun to anyone wanting to sell their property.

I rented through Crystal Realty and I have to say the communication is abysmal. It took at least three back and forth emails to determine how they wanted our rent to be paid, they got angry at my roommate over the phone when she rung them (because they were closed…but they still picked up?) and they simply didn’t fix anything. We stayed in the house during the la niña rainfall and for around 5 months of our stay the top floor roof was leaking significantly, the main bedroom was rendered unuseable because of significant pealing, mould damage and leaking that spread across the whole ceiling, wall and into the lights. This remained for the whole time we were there. We even had black mushrooms growing in the entryway and the person they sent to ‘deal with it’ simply knocked it onto the floor and called it a day. About 6 months into a lease the we did a 6-monthly inspection, however they did it illegally as they sent us an email less than 24 hours before (emailed at 1:45pm and wanted access the next day between 10:30 and 2), and then showed up the next day with the owner of the property and used the master key to access without permission. They didn’t knock or attempt to see if they were home, they unlocked the door themselves and, barely acknowledging we were even there, walked around. Crystal Realty was difficult, frustrating and lacked the communication skills necessary to even send an email.

I have been renting in Sydney for 10 years and Angela is the ONLY real estate agent I have ever had that has done her job correctly. Most agents are unscrupulous, lazy and incompetent. Angela however feels as though she is working for both you and the, which is unheard of. She is also the only agent that doesn’t blame problems on the miserliness of the owner but rather takes responsibility and the cost of things into her own hands. Probably the only honest rental agent working in Sydney.

The one thing that stands out from other property managers is that Angela really cares about the people she’s dealing whether that’s the tenant or property owner.Its been a pleasure working with them.

Angela was our property manager while we were renting. Any issues were responded to promptly and she was communicative and efficient throughout our lease. I was very happy with her service. We also had dealings with Lewis who was also lovely.

As a long term renter and operating a small business from my home i am so impressed with Angela Lytsioulis and her team at Crystal Realty. They are quick to respond and have an excellent team of tradies when repairs are needed. I have experience with many real estates and am very impressed with Crystal as a tenant you are treated with respect and support. I also know from the owner of the property that I rent she would say the same as me about Angela and her team

Angela and the team at Crystal Real Estate are AMAZING! I have recently leased a property with them and could not have asked for better service. In a touch renters market, it is sometimes hard to get replies, Crystal Realty were fantastic in their communication to confirm my approval for the lease.Upon moving in to the property I have, within a matter of hours of reporting the intital issues, had tradesman call to book in times to come out to fix light bulbs and electricals (all which were noted on the in going inspection report by the agency).The tradesman used by the agency are friendly and flexible, working in with my schedule to get the work done.I would highly recommend anyone to work with Angela and the team, I am so happy that I have such a great agency to be a tenant of. As an owner of investment properties myself, I highly value the professionalism in which they have shown.Thanks to you all at Crystal for maing my life so easy!

Avoid using this realty company like the plague. I moved into an apartment and was told it would be clean when I moved in. I couldn't live there for 3 days my first week because the apartment was infested with cockroaches, the carpet was filthy covered in hair and stains, there were tiles falling off from the bathroom and kitchen, the floor in the kitchen was coming completely apart, etc. I saw the place on an inspection and walking around for 10 minutes it seemed fine, but when I finally moved in I realized I was lied to when they said the place would be in 'clean, livable' condition. After I finally had a carpet cleaner, pest guy, and repair man over 3 days come fix the place up, I could finally move all my stuff in. And when I spoke to the head woman Christine, she said they wouldn't refund me ANY of my rent which I paid in advance, even though I couldn't move in due to an infestation.The Worst part was that when I moved out they tried to blame me for the bad state of the carpet and they withheld a portion of my bond! Beware, this place is a dreadful business.