Custom Air Conditioning Pty Ltd

Custom Air is the firm I choose for residential air conditioning. They replaced an old ducted system with new. Do your research and if you tell them exactly what you want, you’ll get it. You won’t be disappointed. Unlike some others Steve the owner will treat you with respect. He listens, advises and understands. He does what you want without fuss and at the right price. Customer service is Custom Air’s strong point. Steve and his staff are very professional. They treated me with courtesy throughout the whole process from quote to installation. I needed service for a problem with my new system. Steve and his office quickly arranged an emergency service call for the next day. The technician, Colin expertly detected and clearly explained the problem to me in terms I could understand. There are a lot of firms that quote air conditioning for what they want to sell you, but Custom Air actually puts the customer and their requirements first. That’s why I chose to go with them again.

Can't speak highly enough of Custom Air - Came home from Christmas holidays and the ducted A/C failed after the first night. Not expecting any service availability, rang to book in a future appointment but since he was in the area, Steve dropped by late in the day to check the fault. Repairs finished in a little over an hour, AC back online for a hot week. Expected to wait a week or so for service, but resolved same day. Awesome service!

My parents have used Custom Air Conditioning for many, many years for the annual air conditioner servicing. Over that time they have always been extremely happy with the service, and they came to know the technicians as they remain with the company which says a lot. Sadly, both of my parents have now passed away and I have just had the final servicing attended prior to the house being sold. I can sincerely and highly recommend Custom Air Conditioning!

We have been using Custom Air Conditioning for system maintenance post installation for many years. Their service is always punctual, courteous and all work done with care. Highly recommend using their services.

Highly recommended. Excellent service: fast, professional and responsive to emails and calls. It's not easy finding the right company for air con installation. But I was extremely impressed by custom airs swift and competent response with the quoting to the paperwork and everything else. Installers arrive on time and carried out their works very professionally.Really just a great group of people and a pleasure to deal withAbsolutely would go to custom air for any air conditioner work in the future

Custom Air Conditioning were so professional and efficient. The Office staff were great to deal with and the Installation Team with Brendan in charge we’re terrific. They installed the new air conditioner, took away the old one and cleaned up after themselves. I would have no hesitation in recommending Custom Air Conditioning. Friendly, professional and courteous.

We have been using Custom Air since 1986 (two air conditioners over that period with installation and regular servicing). We have found them to be prompt, efficient and polite. They have always shown to be knowledgeable and highly skilled in their work. I would have no problems recommending them for their service.

Custom Air installed our ducted heating and they were very professional and helpful. They made suggestions and recommendations. Their ongoing customer service is great, nothing is too much trouble for them to organise and help you with.

Technicians are always punctual and polite. They make sure you understand what is necessary and explain any extra work required upfront. A great customer service experience.