Prouds the Jewellers Morayfield

Customer service? What customer service? I was completely ignored by the three staff members for a few minutes, no other customers in the shop. I would have walked out but I had checked on line and knew what I wanted. Eventually I was approached by a staff member radiating disinterest, purchased what I wanted and left. Previous visits to this store have been quite a pleasant experience but I will not be back. Only given one star because it will not let me give no stars.

Absolutely discussed by the way I was treated by the Manager in this store, I purchased a brand new set of earrings and one of them was dirty of course I didn’t realise they were dirty, I took them back to the Morayfield store to be exchanged, but they told me they were just dirty and needed to be cleaned. When I buy something brand new I don’t expect it to need to be cleaned, I told the lady I don’t want them cleaned, I shouldn’t be sold defective items, the manager then proceeded to tell me that they were in the box for three days so that’s what made them dirty. I told her that is absolutely utter rubbish so she gave me my money back, but I personally would never ever shop at Prouds ever again, and I have been a long standing customer. I would never ever shop there again.

Put my ring in to be repaired due to it being bent and it came back with a missing diamond, Prouds refused to replace it unless I paid again. Absolutely horrible customer service. If I could give zero stars I would

Was extremely appalled at the lack of customer service from Sharyn and two young girls. Entered the store around 5pm where we were not greeted, or even looked at! despite no other customers, we had to ask for help which we regretted after being met by a dark hair, tanned girl in her 20s who was the rudest sales assistant who made snide remarks, talked poorly and clearly required further training. We walked straight out after 10 minutes of poor service and took our business to another jeweller in the centre. Will not be returning and the rude, narky and arrogant employee lost out on a big sale. Worst customer service experience and it must be known as other jewellers expressed other customers had commented on Prouds customer service from staff being appalling.

Jewellery is a rip off. Staff are rude, even the manager has no customer service skills. Train your staff properly on how to treat customers. I will not spend my money there due to bad service.

Stood at the register wanting to put money on a lay-by. Team member doing nothing walked past a number of times another customer came in behind me and got served before me .and the team member doing nothing told the other team member that I was there first and they just laughed and talked about how I could just wait until they were ready to serve me.finally the team member doing nothing decided to serve me. I have worked in retail for over 20 years and have never meet ruder staff.

I recently had the pleasure of working with Monikha at a local prouds jewelry store. Her customer service was outstanding and her knowledge of the products was remarkable. She was able to answer all my questions in detail and provide me with great information about the jewelry. She was extremely professional and I felt very comfortable with her. I ended up purchasing more than I had originally planned, and I'm very happy with my purchase. Monikha was a pleasure to work with and I highly recommend her for anyone looking for advice and detailed information about jewelry. She is a true asset to the store!

Cannot speak highly enough of service we received in this storeWe required a quote for some jewllery products and was given the time and assistance required to acheive this task.We would like to thank Kerry who was excellent and very knowledgeable with products and customer service was Ten out of Ten, well done Kerry..Thankyou we will return to your store in the futureMarti and Sue Baker

I bought a watch for my sons birthday. On the day I gave it to him the face of the watch fell off. It had not been damaged it just fell apart.Under the consumer guarantees act this constitute a Major Failure." In which it clearly states that the CUSTOMER is to decide whether they would like a REFUND