Macpac Doncaster

My first time shopping at Mac PAC and Stuart was very helpful and knowledgeable about the quality and prices over a range of different duck down jackets. I highly recommend this store.

The product is great, small range, took 5 weeks to get a transfer in and only after I went back to find out where it was. They did the work so I wanted to buy it there otherwise I could have ordered everything online.Trying to support the local shops.Hope this was just a hiccup as the staff and friendly and helpful, you do need to improve your orders and transfer process though, it took over 15 minutes of back and forth to find it.

Mostly this is an outdoorsy apparel type of store. They are directly across from a Kathmandu and are keen to compete on price. Mostly they stock lifestyle type gear (jackets, water bottles, fit gear etc). As far as an outfitter goes, worth a look.

Big thank you to Jade & colleague (Michael I think?) For helping me with a halo jacket purchase. Jade went above and beyond with her service - definitely recommend this location. Have purchased before and happy with quality

You can find wool and warm

Great outdoor gear a little on the expensive side however they have really great sales so if can wait you'll get it at a cheaper price

Great prices at the moment and good knowledgeable staff

Love the gear, the quality of products and the staff are also friendly without the pushy sales vibe. The range is just enough for those who love adventuring outdoors and want good quality and long lasting, non-dressy causal wear.

I am so shocked to receive such poor customer service from a staff working in a reputable shop like Macpac in Australia. Although I understand that the financial year end sales is currently running right now, I don’t think any customer deserves to be treated so badly. I am very disappointed with the service by the staff (from my receipt indicated as Casey) at MacPac Doncaster. I was asking the staff why the halo hooded jacket was so wrinkled and she literally ‘rolled her eyes’ saying that the wrinkle will fade after wearing the jacket for a while. Then she asked if I am a member and when I said no, she didn’t even bother asking if I want to join as a member, and when I asked her how to join she simply brushed off by saying that items on sales will not be getting any discount. Although she mentioned that member will get 20% discount on full price items and they will store the sales history in the account.

Chris was a Legend. He spent 45 minutes with me helping me try a multitude of backpacks with weights and help me adjust to my size. Very knowledgeable with optimal adjustments and incredibly nice.