Vehicle Impoundment Support Unit

No one ever answers the bloody phone why? They are willing to take the money no problem but are too lazy to answer the phone.... Also I got my car back with the Tyre having a puncture in the side wall and half of my protector for underneath the car was dragging along the ground. Absolutely disgusting still waiting for the damages team to get back to me after almost a month. These people there are absolutely pathetic and so are the police.

I understand that it’s not the funnest time to have your car impounded but my issue is with the payment option available. For starters there was no one answering the phones and as I couldn’t collect that car was trying to arrange payment. In the end had send bank cheque and hope it got there in time (it didn’t) but then had no choice but to pay extra each day.I’m all for taking responsibility for your own actions but this is nothing short of taxing the poor. Had I been someone struggling I can only imagine what this financial burden would have felt like. Better payment options is my big suggestion. I’m trying to stick to the law and consequences this is a major shortfall that may only encourage someone to break the law further to deal with the financial strain.

13 missed calls from me and NO ONE has picked up 1 phone call from 9am until 12:50pm. Almost 4 hours of trying to ring, it hangs up or rings out. Ridiculous!!! Does anyone work here at all????

Received a fairly menacing sounding letter in the mail the other day in regards to an impounded vehicle bearing my registration details. Turns out it was a vehicle I owned about 12 months ago, the new owners never bothered getting it registered, they sold it on to someone else who herself hasn't bothered getting it registered, she's been pulled over for driving an unregistered vehicle, and I've received the notice in the mail.In the letter there when numerous references to fees that, as the previously registered owner, I would apparently be responsible for. Wanting to rectify this issue immediately I tried to contact them via phone number listed on Google, and as many other reviewers have already pointed out, the phone rings for about 30 minutes, and then hangs up on you.Today was my third day of trying, I have now wasted 90 minutes of my life trying to contact these people, to let them know of an issue that isn't even technically my problem. I have done everything I can do. In a month's time, when the car is eligible for release and they come and try and chase me for these fees I'm apparently responsible for, I'll be letting them in absolutely no uncertain terms that I won't be paying them and that that they have wasted my time.More than happy to amend this review if the issue is rectified, but being a government-funded agency, somehow I don't think it will be.

They steal your vehicle because of relatively minor crimes, they don't let you pick it up if your license is suspended, so you either have to pay even more to tow it, or inconvenience friends and family.You must pay the entire fee outright; no payment plans nor deferred payments, so if you don't have the money to pay the ever increasing cost to release the vehicle, they will take your vehicle permenantly after one month.To each and every one of you who work at a place like this: gutterscum.

only gave them 1 star so they allowed me to post a review. Tried countless of times to to clarify pick up date via call and email. every call they put me on hold for 10 mins then just hang up and clearly it was a waste of my time emailing them as well as I’m still waiting on a reply almost a week later.Pathetic!