EB Games - Caroline Springs

doesnt have any sonic merchandise i always ask the sjw casheer but never have any -.-

Have been coming to this store for a while and every time I’m served by Charmaine I always have a 10/10 experience! Always greets me when I come into the store and is super helpful and friendly.Thank you Charmaine for always being an amazing human.

Gosh, the service is impressively good! There's a vast range of games and game merch, I came here just for one videogame, I asked reception to locate it for me and one woman did it suprisingly quick. They literally searched it up, located the game for me, bagged it, in less than a MINUTE. This is by far the quickest shopping experience in.... My life. Kudos to you guys.

i had a wonderful time at EB games thank you to dylan for he’s professional and great advice on my question about what my grandson would like. he loved he’s gifts and i would never of got it right with out the young gentleman’s help. thank you so much dylan. your experience really shows

Service is amazing!Cat and the team at this store are always so friendly and helpful!

The staff I dealt with was very experienced and helpful I got what I needed easy

location is great, quiet and quick service, staff is very friendly

old mates working the 3/5/22 sorta with a. beard and glasses needs a hella raise, i came in with a bunch of issues and he was quick to get to the point, he explained how it all worked, and was exceptional, i’ve never had such great customer service, he didn’t try to over sell or charge he stated how he felt and it was amazing !!

I stuffed up my online order so I went in to this store (which I’d never been to) to correct/cancel it. They listened to my problem, presented some solutions for me, and I ended up buying from them and everyone came out a winner.Thank you to Kat and Charmaine. You two are legends and I appreciate you both for your hospitality, help and outright friendliness. You go above and beyond and this is now my go-to EB store.

Love it when we get exceptional customer service and the team at EB Games Caroline Springs did just that. You know when you walk out of a store and your whole day is elevated because you've had such amazing interaction and service? That's exactly what happened when we went today. Dylan and the team were so lovely, attentive without being imposing and really took the time to connect with us and honestly made us feel like VIPs. We had previously had a great experience at Brimbank Central also. So impressed, EB Games! You really know how to enhance customer experience. Thank you all! Special thanks to Dylan today, you are pretty much a rock star for us now! Keep shining!