The Good Guys Alexandria

The delivery team is a nightmare. We purchased a washing machine and was told that it will be delivered and installed the day after. Next day the delivery guy came but refused to install and said my paper only shows delivery. We called the store and they said someone will come tomorrow. Tomorrow comes no one shows up and we call again, we were told someone will come tomorrow. This continues until 6 days later and still no show. The technician comes close to the house based on the text message and suddenly cancels the job. No one is taking responsibility and has no idea what is happening. Very bad experience

When walking into Good Guys Alexandria I was planning on buying a fridge and was supported by two workers under the name of Adam and Mark. They were both very kind and had great communication skills and really displayed their knowledge of the store. Both these workers showed me a variety of features that stemmed from all the different brand of fridges and made my decision making much easier. Both these workers were amazing help and can’t thank them enough for their support .

I called them on Wednesday 24th May and said I have an e-scooter to return, this is my purchase date, it's unopened, can I return it at your store? The female admin member said that would be fine and to bring the receipt. I showed up the same day to the loading dock with my receipt and scooter in the boot of my car. I explained to the warehouse gentleman I had spoken to the front desk and they knew I was returning an e-scooter. He looked at my scooter and said we don't sell that model and he had to speak to his manager. The manager, Sandra, came out to check the scooter and asked for my docket number which I had ready to present. After checking the docket she explained that the item was sent from a different store, which I already knew. I that was the only store that had them at the time of purchase. She said we don't have that scooter in stock at this store anymore so we can't take it. I explained that I called ahead of time to ensure this wouldn't be an issue and the admin member said it was all fine. Sandra then accused me of not providing enough details over the phone to the admin team i.e. the exact model number of the scooter, and that there is NO WAY this scooter is staying at this store. I was completely taken aback by the utter disrespect by this so-called manager and the attitude she was giving to myself, a paying customer.I again explained that I had got the item delivered and did not purchase the item in-store but she was having none of it. She would not even give me any eye contact when I was explaining the situation, she was abrupt with her words and I believe she had no intentions to help me at all for whatever reasons. The store policy says if you purchase from a Good Guys store, you can return to any Good Guys store. This was literally being ignored by this Sandra individual and she treated me with disdain through her absolute disrespect and disgraceful customer service towards a customer. Throughout the conversation she would ridicule me when I misspoke to make it seem like I was discombobulated.She then told me my options were to either return it to the store of purchase, who do not sell ANY e-scooters OR take it to the store that sent it out. Sandra made it very clear that the item could not be returned at the Alexandria store for any reason. I asked for her name and got back into the car and drove off. I cannot believe that a manager employed by the Good Guys could be as narcissistic as Sandra is.Absolute disgraceful customer service, I will not be back.

What a terrible experience was it to buy something from the Good Guys. That Good part really has no point being in their name. We ordered here so they could deliver it to our apartment, which is 3 stairs up. We communicated this with the driver. When he arrived, he refused to take the items to our apartment, and instead dropped them in our hallway. Now we have to find another way to get them in. During the ordering process there was no mention of this at all.Will never order here ever again.

#BeingcheatedbyGoodGuys#LookingforsuggestionsI purchased $3078 products from GOOD GUYS on feb 2/2/23. I got the products 6 days later. The people’s installed the products next day. The problem i found is their dryer machine. As I was used dryer machine so it was not spinning from the first day. I didn’t pay attention. In the March 6th one of brother camer to my place and that time some cloths on the dryer he said to me there is a problem in the dryer machine because its not spinning and stopped. So its should be in motion. That time i realized and called the Good Guys ‘Alexandria’. One lady replied they will send the guy for repair. But they didn’t. Everytime i called them and they said they will. In this month i called them 6-7 times every week. One guy name Adnan received the call and told me i got your ‘Frustration’ its not our hand and the manufacture guys will do it blah blah. Then today the repair person came to place and he said the machine have huge problem and inside of the machine cable is disable. So I called the Good Guys. The same Guy Adnan revived the phone and I said everything and asked for replacement and he told me it’s not their concern. I had to buy extra paid guarantee card from them and I have wait from manufacture company. It’s not their hand. I said I don’t know about this and he said good guys can’t do anything. I called manufacturer company several times and good guys customer service and they don’t pick up calls. It’s one kind of cheating.

I ordered an item to be delivered and opted for the premium delivery which costs $85, this was booked a week in advance to when I wanted the item to arrive, I took that day off so I could take delivery, 5 minutes before the window of delivery time was due to end, I called the customer service line to ask whether or not the delivery was going to happen to which they assured me it would happen but would be late, I was fine with this because this is the nature of these services. I waited a little while longer and got a txt saying my delivery was a minute away, this was followed by another txt saying that the delivery was unsuccessful. I had ordered this for a birthday present. My work hours are very unpredictable and now I am left without the item a paid for and wasted a days pay.I tried to re book for next day, but it appears that their policy doesn't account for people who have been left in the lurch (and out of pocket for lost work hours), a minimum of 2 days was the best they could offer.Good Guys? Doesn't feel so good right now.

I recently visited The Good Guys Alexandria store, a gentleman Matthew K helped me.Matthew listened carefully to my needs, inquired about my amenities at home and learned about my lifestyle, then according to these, he carefully selected a few items for me to choose.His product knowledge is amazing - the quality and characteristic of each product. In the end, I was satisfied with what I needed for my new kitchen.I would like to appraise his service, attitude and professionalism which is hard to find in recent years. I wish Matthew all the best and I will definitely recommend him to my family and friends whenever they have appliance purchase need.

I want to express my gratitude to a member of the staff, Matthew (Good Guys Alexandria store)Firstly, I’d like to point out that as an experienced customer, for me, the process of buying an item in a shop is not limited to the assessment of the product on offer, its advantages, limitations or the price (I do my homework beforehand…..). To get a ‘deal’, the salesman has to show me first, his knowledge of the product is selling, the pros and cons, any other relevant advice, and, above all that, he has to show me his honesty, sincerity and friendly attitude.Well, Matthew achieved all that and gave me the confidence I needed to close the deal.As a result, when I decided to upgrade my TVs, I did not have any hesitation in looking for his assistance, although I knew his expertise was in another area, I trusted him.Well done Matthew

In our recent experience with Good Guys Alexandria, we purchased their Premium Delivery service for the delivery of a washing machine. However, our satisfaction with the service was quickly overshadowed by a concerning incident. Despite our explanation that our 6-month-old son was asleep, the driver demanded that my wife come downstairs without providing any explanation. Consequently, my wife and child were left standing on the street with nothing to do, while the driver proceeded to unbox our machine on the main road, displaying a lack of care and professionalism expected of a premium service". The driver's behavior resulted in our new washing machine being covered in dirt and having a chip in the paint.As a premium service