Pista Bikes

I normally don't bother to post reviews, but the customer service at this store was so poor that I felt I needed to post a review. I took my bike in to get assembled and never received an estimated completion time, had to call up a few times to find out when I could collect the bike and received incredibly rude customer from an older man at the shop. There is a younger female customer sales assistant who was friendly and quite helpful, but the older man was rude and unfortunately ruined my impression of this store. It doesn't matter how good the quality of the work is, if the customer service is that appalling, it has ruined my impression of the shop. I like to support small businesses and I am sure they are very knowledgeable about bikes and their products, but as they were too difficult to deal with, I won't return.

Absolutely amazing customer service! I went in as someone had tried to steal the back brake pads off my mountain bike, not quite succeeded and left it hanging off by the cable with out the screws whilst I was on holidays. John and Cristina were incredibly helpful and looked everywhere to make sure they had the right screw type so my bike wouldn’t have any trouble going forwards, whilst they were at it fixed anything loose that was on my bike and entertained me with some great conversation. After all that they didn’t charge me a cent! Beautiful people I couldn’t recommend higher and I will be doing all my bike related business there in future ❤️

I first went to Pista for a couple of small repairs out of pure convenience, they were close to work. But since going there I've found all the staff to be really friendly and knowledgable, their work is always great quality and their prices are really reasonable. Turnaround is always quick too. Even more to their credit, they always explain the work they do, and help you learn to take care of your own bike. I've since ditched my other bike shop and go to Pista for whatever I need.

So helpful and friendly. Brilliant mechanical wizards and so kind! I wouldn't go anywhere else because and am glad I was lucky enough to walk in to this great bike shop! Thanks so much

I have been taking my bikes for service and maintenance and purchasing several sets of wheels from Pista for several years now. Never had any issues with service and always have a great experience with the comfort of knowing the price I will be charged is always a good deal. John (the owner) has a real passion for cycling and gives friendly and knowledgeable advice no matter the issue. He is also a genuine good bloke.

Best bike shop in Melbourne, IMO. John is a very friendly, passionate and knowledgeable bloke who, importantly for me, knows how to service Gates Carbon Drives. Had a great chat to him while serviced my bike. The sales assistant (don't know her name) was also very friendly and helpful. I've been to plenty of bike shops in Melbourne and the service has always been a bit hit and miss, and certainly the quality of the servicing has been the same, but none of that here. I won't be going anywhere else when I need something for my bike.

John and Paul are excellent. Great service and great conversation. They know bikes.

Great and friendly service at Pista Bikes! Wouldn’t trust anyone else - they know their stuff. Easy to deal with, reasonably priced and Cris went above and beyond to ensure the extra parts I needed for my bike computer were ready for when I picked up my bike from its service.

I asked Pista Bikes to package up and freight a second hand MTB I'd bought locally. Not only were they super helpful and friendly, but they did a really thorough job on the packaging and all for a very reasonable price. They even included good instructions on building the bike at the other end, and a note mentioning a potential issue they'd seen in the bike. Highly recommended.

Fast, professional and reasonably priced service :) Friendly staff, especially Christina! She's awesome. I read other Google reviews and now, I'm happy to add that my experience has also been positive. Would recommend to others!