Kialla Medical Clinic

In the past six months, an appointment went missing from their system, a fax referral to a specialist took ten working days to arrive and faxed scripts to my pharmacist took over 24 hours to arrive including 40 minutes while I stood, sick as a dog, in the pharmacy on the phone to their receptionists. There's a rapid turnover of doctors and no continuity of care. I've given them written and verbal feedback about the flaws in their system but nothing seems to have improved. When dealing with people's health, you simply have to get these basic things right and continuing to get them wrong is simply not good enough, Avoid at all costs.

They always cancel appointment at the very last minute.I have experience this three times.Even if you reconfirmed everytime before your appointment, they will give confirmation.Once you left home for the clinic they will cancel or reschedule your appointment.

They failed to inform me that the clinic is now bulk-billed. I had no idea until I went to book another appointment and was slammed with a bill, which is way overpriced. The whole appointment and experience was just useless, a waste of time and waste of money. Will not be going back!

I took my 12 year old granddaughter to see Dr Wright. Dr Wright spoke to my granddaughter at her level and explained what the problem was, and what she had to do about it. She was spot on in her diagnosis and put my granddaughter totally at ease. On the way out the door my granddaughter looked at her and said she was the best Dr she had ever been to. Dr Wrights manner was to the point, concise, and gracious.

Went there to get 4 stitches out of my chin after a cycling accident and talk to the doctor about other injuries I had sustained during the accident. Sat down in his office and explained I had stitches to remove and was having problems with my wrist. In about 15 seconds he escorted me to another room where after a short wait the nurse came and removed stitches very promptly and me realising that I was not probably seeing the doctor again tried to ask the nurse about a few of my injuries. She told me I would probably have to see a doctor ‘which is what I booked the appointment for’ and that was it. Charge $90 dollars, stitches out and none the wiser for my other potential injuries.

Take my kids to the nurses and doctors and they are really good with them. Have no tears when walking out. And the doctors always try and help with any problem that you see them about.

A doctor from this clinic couldn't tell me whether I should take a vaccine during pregnancy!! He said he would do a research about that matter and after a month, he told me he still didn't know. All he can do is reading the results from my test reports, but nothing else. 100% USELESS DOCTOR, I paid 80 AUD everytime visit this doctor for no valuable/ useful information. And this clinic charged extra fees for no reason, such a good robbery.

I find the clinic is very good. Easy to book appointments, efficient service. I am not going anywhere else. My doctor, Dr Ahmad is excellent.

Easy to access clinic. Dr. Ahmed and Dr Fahad both are very good GPs and help their patients out in any way possible. The rest of the staff is also very friendly and helpful. 5 stars all the way.

I called to check if they do A BCG vaccine for my toddler before travelling overseas. The lady booked me in saying yes. Within a minute of the appointment i was told that the vaccine isnt given here. All right. I had my doubts.That is why i had called to check with the clinic in the forst place. The lady at the reception booked me in for an appointment for which I paid $89.10. The appointment lasted less than 2 minutes. And i was charged for the incompetancy of the the admin staff. No one took responsibility or even accepted that i could have been informed about the vaccine on phone and that i didnt have to come all the way pay $89 and to be told that sorry we dont do it here.