Dragon Hot Pot Caulfield East

Edit: Came back to see if things had changed and they had. Much more friendly staff!Regular customers for over 2 years. Hadn't been in for a month as we had been away, came in tonight and had the worst experience!! Arrived at 9:30pm knowing they were closing at 10:30pm which really should be enough time to get our food and eat it even in their busiest times. We were shown which table we were going to be sitting at and proceeded to start put our ingredients in our bowls. We were then told we need to sit down first because there were too many people (only 5 people at the fridges) which seemed weird as you usually just shuffle along or skip over if someone's taking too long and the store wasn't even busy!? The lady took our bowls off us. We didn't realise but there was also a table of 4 waiting to pick their food to. It was bizarre. Anyways, we sat there for 10mins whilst waiting for people to make their selections. The lady came back and apologised and gave us our bowls back and said we can go up now. Went up and ordered. We didn't get our food until 10:10pm. My partners was initially put in a take away container even though we said eat in and mine came out as eat in!? When we got our food we were told they were closing at 10:30pm which gave us 20mins to eat our food. At 10:20pm they started turning off lights. At 10:25pm was asked if we want take away containers, I said yes as I had a lot of my meal left, I'd only been eating for 15mins.. Lady said it was 50cents. We didn't have cash. I said don't worry about it Il just leave my food here then. She said ok and walked off and turned the store lights off!!! We were literally in near darkness. Only the fridge lights on and we weren't the only customers still there!! Everyone was so confused. I just got up and walked out, didn't bother to try and eat my 3/4 full bowl I just wanted to get out of there. Absolutely disgusting experience from my favourite hot pot and it wasn't even busy.. Don't know what happened to this location, the regular friendly staff have all gone, they have lost it!! Will be driving the extra 5mins to the Clayton one that we use to go to.

Quick and easy. Tasty and served our purpose for wanting hot meaty soup without the fuss of cooking everything ourselves at the regular hotpot restaurant. Lots of options. Perfect for cold weather.

I watched as vegetables fell out of the containers on the ground and the female staff worker picks it up off the ground and puts it back into the container. I told her off and she said it was clean and rolled her eyes at me. 04/10 1:20. Will be reporting to the council.She then came back and wrote me a note to apologise for being in a bad mood, which “explains” the lack of hygiene.Good luck to you if you come today, cos those veggies have been on the floor.

Location is convenient, just right next to Caulfield station and Monash university. Between a 7-11 and KFC. Pay by the weights of your selected raw materials. You choose anythink u like, meat, vegetables, noodles, seafood... They cook for you and serve as hot pot or stir fry. Different chinese flavors are provoded. The owner speaks Mandarin, convenient for Chinese costomers. Whenever you miss Chinese flavor, just come in.

Our first experience here was flawless. The service was warm and inviting, the selections were good and the Malatang broth was delicious.Second time round was just as good. The only exception to that was the one razor clam I decided to add to my selection.One bite into the flesh and I got a mouthful of sand (no exaggeration)! I brought this up to the manager, not to be compensated in any way, but to prevent other diners from the same fate. Even after swirling water in my mouth a few times, there were still bits of it lingering.... Very unpleasant, really!The manager did apologise and I appreciate it. We will be back regardless. I’ll just avoid those razor clams next time.

Best place to dine with friends and family. Has lots of variety and fresh ingredients to choose from. The staff was kind enough to explain the details when I told her it was my first time.

Love Dragon Hot Pot! Staff will ask you if you have any food allergies at the door. Then grab a bucket and fill it with whatever you want to eat. They have a great range of vegetables, meats, noodles and other options to choose from. Take it to the counter, choose your broth and spice Level and that's it. They bring it to your table for you to devour. Would highly recommend checking this place out especially on those colder nights.

I chose beef, beans, pumpkin, cauliflower and noodles with a mild sauce. What I got was not that. I got stuff I just would not eat and it was so hot I could not eat it. I waited to eat it at home so was not impressed when I got home (30 km away ) and it was the wrong. Considering we were the last order of the night. How did it get mixed up?

Went with friends.Price demands on the weight.Hot and soupy and perfect spice level.So good and relaxing during winter