Baybury Power Equipment PTY Ltd.

We paid over $550 for a whipper snipper from Bunnings to find it was missing pieces,, so extremely disappointed.We got a refund from Bunnings and went to Shtil in bayswater, they were closing up, howver Sandy said he was happy to stick around to help us purchase the right equipment.Not only was Sthill alot cheaper than Bunnings, Sandy took it to a new level. He sold the extra parts for whipper snipper, primed it for us, put fuel in it and gave us a demo!! SOLD What a top bloke!!Extremely high level of Customer Service and prepared to take the time to go through options, so you don't purchase incorrect item. Recommend to family and friends, but anyone that wants that that specialised service and qualityproduct!!!service.SpeSandy you are a champion and appreciate all that you done for us.Highly recommend this

Good customer service, and reliable on getting the right parts

Have purchased quite a few pieces of equipment from Baybury over a number of years and have had excellent service and great advice.Friendly and knowledgeable staff always willing to help and no pressure to buy.Whatever your purchase, you will receive full instructions on its use and have it filled with oil and fuel.I would never even think about going elsewhere (particularly the large stores).

My husband Went to store with what he was told may be a spark arestor problem by the young attendant on phone.i was told by the older person that it would take six weeks to look at it, but then the young chap said that he remembered the call and then proceeded to fix it and did Many thx AAAAAAAAAA+

I wanted to buy a Stihl Kombi-system:A KM 94 R - engine;A FS-KM - straight shaft brush cutter;A FCS-KM - straight shaft lawn edger;Plus a MS 180 chainsaw.I contacted this dealership and was quoted the recommended price. I asked if they would give me a discount as I was buying 4 items at once, but was told “no”, the prices are fixed. The overall price was over $1,300.Next day I contacted another (nearby) Stihl sales store and asked them the same question. Without hesitation they reduced the overall price by almost $200!It pays to shop around. So Baybury has lost my business forever.

Asked for a lawnmower service. Ended up with a whole lot more done without our knowledge. End price was 150% of the verbal quote. Make sure you get a quote in writing, and ask them to run extra work by you. Better yet, just go somewhere else.

Terrible customer service. It took 3 attempts and six weeks to replace (in stock at stihl australia) a handle spring for ms251. Very very disappointing

Purchased a chainsaw file set from these extra friendly guys. It was looking good until I got home and one of the files was broken. This is where they get the one star. They were unable to send me a file in the mail and I would have to drive more than one hour back to the store for a four dollar file. If they change their position on sending me the file in the mail then I will change this review. Sorry guys. But you failed me. I nearly purchased this file on Amazon. If I had then Amazon would have sent me out a new file in the mail the same day. That’s the service I’m looking for! This is why the small stores like this in the end will fail if I don’t try and compete on service.

Asked for a new chain on my echo chainsaw .they said it wasn't a standard chain size and would make one up . charged me $100 and just sharpened the chain that was already on it . don't use them ..

Went to Baybury to get my chain on chainsaw sharpened, took it home to cut some timber was still bunt, took it back, they sharpened it.Again, took it home to again cut timber, blunt. Had to take it to another service outlet close by where they sharpened it properly. Customer service was good, however I am reluctant to get anything serviced there in the future.